Overview
Optimal Health Care Inc, located in Hagerstown, Maryland, offers a variety of services including fingerprinting, home health care, and coordination of community services. The organization is known for its professionalism and commitment to customer service, although experiences can vary significantly among clients.
Services & Support
The primary services provided by Optimal Health Care Inc include fingerprinting for individuals and businesses, home health care, nurse staffing, and educational classes such as CPR and First Aid. Clients have reported that the fingerprinting process is generally well-organized and efficient. However, there have been instances where clients experienced issues with the accuracy and handling of their fingerprinting needs, leading to frustration.
Care Approach & Staff
Reviews highlight that staff members are often described as friendly, knowledgeable, and professional. Clients appreciate the excellent communication and people skills exhibited by the team, which contribute to a positive experience. However, some reviews indicate that there may be inconsistencies in service delivery, particularly regarding the handling of appointments and specific requests.
Who They Serve
Optimal Health Care Inc serves a diverse clientele, including individuals needing fingerprinting services for job requirements and families seeking home health care support. The organization also provides services to those with developmental disabilities and their families, ensuring a broad range of community support.
Scheduling & Availability
The business operates Monday through Friday from 9:30 AM to 4:30 PM. Some clients have reported issues with scheduling, particularly when appointments were made for holidays when the office was closed. This has led to inconvenience for clients who relied on these appointments for work-related needs.
Insurance & Billing
While some clients have praised the services, there are notable concerns regarding insurance billing practices. Several reviews mention difficulties in communication about insurance claims, with instances of billing errors and frustrations related to claims processing. This has raised concerns among some clients about the reliability of the billing system.
What Families Say
Overall, feedback from families is mixed. Many clients commend the friendly and efficient service, particularly regarding fingerprinting. However, there are significant concerns related to insurance handling and appointment management. Some families have expressed dissatisfaction with their experiences, particularly regarding the responsiveness of the staff in resolving issues.
Room for Improvement
There are areas identified for improvement, especially in the consistency of service delivery and communication regarding appointments and billing. Clients have noted challenges with scheduling and have expressed a need for better responsiveness from the staff when issues arise.
Summary
In summary, Optimal Health Care Inc in Hagerstown, Maryland, provides a range of services including fingerprinting and home health care. While many clients appreciate the professionalism and efficiency of the staff, there are concerns regarding appointment management and insurance billing practices. Families considering this provider may want to weigh these factors based on their specific needs.
