Overview
NuAngels Home Care, LLC, located in Durham, North Carolina, provides personalized in-home care tailored to the needs of clients. Founded in 2010 by a team of nurses, the company aims to offer compassionate support to seniors, disabled adults, and individuals recovering from illness or surgery. Their services are designed to help clients maintain independence while receiving the necessary assistance in the comfort of their own homes.
Services & Support
NuAngels Home Care offers a range of services including personal care, companion care, respite care, and 24-hour live-in care. Their caregivers are trained to assist with daily activities such as bathing, grooming, and dressing, while also providing companionship and emotional support. The company emphasizes the importance of personalized care plans, developed collaboratively with clients and their families to address individual needs.
Care Approach & Staff
The company prides itself on having a team of dedicated caregivers who are carefully vetted and trained. They aim to treat every client with respect, dignity, and compassion. However, some families have reported issues with staff professionalism and reliability, noting concerns about communication and the quality of care provided by certain aides.
Who They Serve
NuAngels Home Care serves a diverse clientele, including seniors and disabled adults, as well as individuals recovering from health challenges. The company works closely with families to ensure that care plans are tailored to meet the unique needs of each client.
Service Area
The company provides services across Central North Carolina, including Durham, Wake, Orange, Chatham, Alamance, and Johnston counties, among others.
What Families Say
Feedback from families has been mixed. Some clients have expressed gratitude for the personalized care plans and the positive impact on their loved ones’ well-being. However, several reviews highlight serious concerns regarding professionalism and the reliability of staff. Issues such as late arrivals, lack of training, and inadequate communication have been noted, leading some families to seek alternative providers.
Room for Improvement
Numerous reviews indicate a need for improvement in staff training and communication. Families have reported experiences with unprofessional behavior and insufficient support from caregivers, suggesting that the company may benefit from enhanced oversight and training protocols to ensure a more consistent quality of care.
Summary
NuAngels Home Care, LLC offers a variety of in-home care services aimed at supporting clients in maintaining their independence. While some families appreciate the personalized care approach, there are significant concerns regarding staff professionalism and communication. Potential clients may want to consider these factors when evaluating their options for home health care in the Durham area.
