Overview
Nightingale Services, located in Augusta, Georgia, has been a trusted home care provider in the region for over 40 years. The agency offers a range of services including Home Care, Skilled Nursing, Infusion Therapy, Pharmacy Services, and Structured Family Caregiving (SFC). This program allows family caregivers to receive compensation for caring for their loved ones who live with them.
Services & Support
Nightingale Services provides comprehensive home care solutions tailored to meet the diverse needs of families. Their offerings include skilled nursing care, which is designed to support patients requiring medical attention, as well as infusion therapy that delivers necessary treatments in the comfort of home. The Structured Family Caregiving program is also a unique feature, enabling family members to be compensated while providing care, thus helping to alleviate some financial burdens associated with caregiving.
Care Approach & Staff
The staff at Nightingale Services consists of certified professionals who are dedicated to providing compassionate care. Families have noted the professionalism and knowledge exhibited by the staff, particularly in addressing inquiries and concerns. This commitment to quality care is reflected in the positive experiences shared by families, who have expressed appreciation for the seamless transition to home care and the attentive nature of the caregivers.
Who They Serve
Nightingale Services caters to a wide range of clients, including those needing assistance with daily living activities, skilled nursing care, and specialized therapies. Their approach is particularly beneficial for families looking to care for loved ones at home while receiving support and compensation through the SFC program.
What Families Say
Feedback from families indicates a mix of experiences with Nightingale Services. Many have praised the professionalism and responsiveness of the staff, highlighting specific individuals for their exceptional service. However, there have also been concerns regarding communication and service quality, with some families expressing dissatisfaction with certain aspects of their experience.
Room for Improvement
While many families have had positive experiences with Nightingale Services, there are noted concerns regarding communication and responsiveness from the agency. Some clients have reported difficulties in reaching staff or receiving timely follow-up, which may impact overall satisfaction.
Summary
Nightingale Services in Augusta, Georgia, offers a range of home care services designed to support families and their loved ones. With a focus on compassionate care and professional staffing, they provide essential services that can help ease the challenges of home caregiving. While many families have had positive interactions, there are areas for improvement in communication and service responsiveness that the agency may need to address to enhance client satisfaction.
