Overview
New Horizons In-Home Care – Medford, located in Medford, Oregon, is an in-home care provider dedicated to serving seniors, adults with disabilities, and medically fragile children. The company offers a range of non-medical services, including personal care, meal preparation, housekeeping, and transportation. They also provide specialized care for Alzheimer’s and dementia patients, as well as end-of-life comfort care. With an A+ rating from the Better Business Bureau, New Horizons emphasizes a compassionate approach to caregiving.
Services & Support
New Horizons offers a variety of services tailored to meet the unique needs of their clients. These include personal care, meal preparation, housekeeping, and transportation. Families have noted the quality of meals prepared by caregivers, which often reflect personal preferences. The company also provides specialized support for Alzheimer’s and dementia care, ensuring that clients receive the attention and understanding they require.
Care Approach & Staff
The staff at New Horizons are frequently described as compassionate, dedicated, and professional. Caregivers are carefully selected to match the specific needs and personalities of their clients, which helps to foster a supportive and trusting environment. Reviews highlight the exceptional care provided by various staff members, who are noted for their reliability and ability to connect with clients on a personal level. The organization is praised for its responsive scheduling and willingness to accommodate changes in care needs.
Who They Serve
New Horizons serves a diverse range of clients, including older adults needing assistance at home, individuals with disabilities seeking to maintain independence, and families requiring support for medically fragile children. The company’s approach is tailored to each individual’s circumstances, ensuring that they receive the appropriate care and support.
What Families Say
Families express high levels of satisfaction with New Horizons, often highlighting the exceptional caregivers who provide care. Many reviews mention specific caregivers who have made a significant positive impact on their loved ones’ lives, noting their kindness, attentiveness, and ability to build meaningful relationships. However, there are also concerns raised about certain experiences, including issues with communication and service consistency, which some families have found troubling.
Room for Improvement
While many families have positive experiences with New Horizons, there are occasional mentions of dissatisfaction regarding specific incidents involving caregivers and communication issues. Some families reported challenges in receiving timely responses and service adjustments, indicating an area for potential growth.
Summary
New Horizons In-Home Care – Medford is committed to providing high-quality, compassionate care for a variety of clients. The company is recognized for its dedicated staff and personalized services, making it a trusted choice for families seeking in-home support. While there are some areas identified for improvement, the overall feedback reflects a strong commitment to enhancing the lives of those they serve.
