Overview
New Bridge Homecare Services, located in Columbia, South Carolina, provides home health care services to clients in need of assistance. The agency has received mixed feedback from clients and staff, highlighting both positive experiences and significant concerns.
Services & Support
New Bridge Homecare Services offers a range of home health care services, including physical therapy and personal assistance. Some clients have reported positive experiences with their physical therapists and aides, noting their friendliness and responsiveness. One client shared that their physical therapist was excellent and that they would request the same therapist again for future care needs.
Care Approach & Staff
The staff at New Bridge Homecare Services have been described as friendly and helpful by some clients. A particular aide has been noted for her dedication, ensuring safety protocols are followed during visits. However, there are also reports of unprofessional behavior from the owner, with some clients expressing dissatisfaction regarding communication and support.
Who They Serve
New Bridge Homecare Services caters to a variety of clients, including those recovering from surgery and individuals requiring ongoing assistance. Families have shared experiences of the staff being attentive and treating clients with care, although there are contrasting reports of inadequate service delivery for certain patients.
Room for Improvement
Several reviews indicate areas where New Bridge Homecare Services could improve. Concerns have been raised about the owner’s management style, with some clients describing interactions as rude and unprofessional. Additionally, there are reports of missed appointments and inadequate staffing, leading to frustration among clients who expected more consistent care.
What Families Say
Feedback from families about New Bridge Homecare Services is varied. While some clients appreciate the support and care provided by their aides and therapists, others have expressed strong dissatisfaction, particularly regarding the owner’s conduct and service reliability. One client emphasized the importance of the staff’s compassionate approach, while others warned potential clients to be cautious based on their experiences.
Summary
New Bridge Homecare Services in Columbia, South Carolina, offers home health care services with a mix of positive and negative feedback. While some clients commend the staff’s compassion and responsiveness, others have raised serious concerns about management practices and service reliability. Families considering this agency may want to weigh these varied experiences carefully.
