Overview
Nascentia Health, located in Syracuse, New York, is a home health care provider that offers a range of services aimed at supporting patients from prenatal care through end-of-life care. The organization has a long history, having been formed from the unification of several home care entities. They provide in-home nursing, medical services, elder care, and care management, among other specialties.
Services & Support
Nascentia Health provides various services including in-home nursing, home health aides, chronic disease management, and transportation services. They also offer a Medicare Advantage Plan and have a dedicated team that aims to deliver high-quality, compassionate care to help individuals maintain their independence at home.
Care Approach & Staff
The care approach at Nascentia Health emphasizes patient empowerment and community support. Many families have noted the professionalism of the staff, particularly in nursing and therapy roles. However, experiences vary significantly, with some patients reporting positive interactions with specific staff members while others have expressed frustration with the overall management and response times.
Who They Serve
Nascentia Health serves a wide range of clients, including elderly individuals and those requiring specialized medical care at home. They have a team of over 600 individuals dedicated to providing care across 48 counties in New York State.
Service Area
The services of Nascentia Health extend throughout 48 counties in New York State, making them accessible to a large population in need of home health care.
Scheduling & Availability
Families have reported challenges with scheduling, particularly concerning transportation services and the reliability of aide visits. There are multiple accounts of aides failing to show up for scheduled appointments, leading to significant inconvenience for clients.
What Families Say
Reviews of Nascentia Health are mixed. While some families have praised the care provided by specific nurses and therapists, many others have raised concerns about communication and reliability. Issues such as missed appointments, lack of follow-up, and unresponsive customer service have been highlighted. Some families noted that they felt ignored once enrolled, with polite communication prior to enrollment contrasting sharply with their experiences afterward.
Room for Improvement
Several families have expressed dissatisfaction with the company’s management and communication practices. Common themes include missed appointments, lack of timely responses to inquiries, and difficulties in securing necessary services. These issues have led to frustration among clients who feel their needs are not being adequately met.
Summary
Nascentia Health offers a variety of home health care services in Syracuse, New York, with a focus on supporting patients in maintaining their independence. While some families have had positive experiences with individual staff members, there are significant concerns regarding scheduling reliability and overall communication from the company. Families considering Nascentia Health may want to weigh these factors based on their specific care needs.
