Overview
Mercy Works Senior Care, located in Louisville, Kentucky, provides exceptional in-home care services for senior citizens. Founded in 2011, the company has assisted over 2,800 families in Kentucky, ensuring consistent and reliable caregiving. Their commitment to compassionate care is reflected in their low turnover rate and recognition as one of Business First’s “Best Places to Work.”
Services & Support
Mercy Works offers a range of non-medical personal services tailored to the needs of each client. Their offerings include assistance with personal care, light housekeeping, meal preparation, transportation, companionship, incontinence care, mobility support, and overnight assistance. Each care plan is customized to meet the specific wishes and needs of the household, ensuring that seniors receive the support they require in a familiar environment.
Care Approach & Staff
The staff at Mercy Works are frequently described as compassionate, attentive, and professional. Reviewers have noted that caregivers take the time to understand their clients, fostering strong relationships that go beyond basic caregiving. The company emphasizes a thorough hiring process, including background checks and regular drug testing, to ensure that only qualified individuals are entrusted with client care.
Who They Serve
Mercy Works primarily serves senior citizens who require assistance with daily living activities. Families have shared positive experiences about how the caregivers have provided comfort and support during challenging times, such as hospital stays or recovery after surgery. The company is noted for its ability to adapt care as clients’ needs change over time.
What Families Say
Families have expressed high levels of satisfaction with the care provided by Mercy Works. Many reviews highlight the kindness and responsiveness of the staff, particularly the owners, who are noted for their excellent communication. Clients appreciate the peace of mind that comes from knowing their loved ones are cared for by attentive professionals. Some families have shared how caregivers have become like family members, providing not just care, but companionship and emotional support as well.
Room for Improvement
While the overall sentiment towards Mercy Works is overwhelmingly positive, a few families expressed a desire for even more streamlined communication during the initial setup of services. However, this feedback does not detract from the high quality of care reported by most clients.
Summary
Mercy Works Senior Care stands out in Louisville, Kentucky, for its compassionate and professional approach to in-home senior care. With a commitment to personalized service, a thorough hiring process for caregivers, and a focus on building strong relationships, Mercy Works has become a trusted partner for families in need of support. The positive feedback from families underscores the quality of care and attention to detail that Mercy Works provides, making it a commendable choice for senior care services.
