Overview
Medical Care Professionals, located in South San Francisco, California, is a family-centered home care agency that has been providing quality home care services since 1987. With a focus on serving seniors and disabled adults in San Mateo and San Francisco Counties, the agency is privately owned and operated by registered nurses with over 35 years of experience. They emphasize the importance of a healthy home environment and family relationships in promoting healing and health.
Services & Support
Medical Care Professionals offers a range of comprehensive care services tailored to individual needs. Their offerings include medication supervision, transportation for doctor appointments, and support from nurses and social workers. They aim to create a cohesive health care team that includes clients and their families, ensuring that everyone involved in the care process is informed and engaged.
Care Approach & Staff
The staff at Medical Care Professionals is frequently described as compassionate and professional. Many families have expressed gratitude for the attentive care provided by the caregivers, who often become like extended family members. Their approach includes understanding the specific needs of elderly clients and providing customized support that enhances quality of life. However, some reviews indicate that there can be inconsistencies in caregiver performance, particularly regarding communication and timeliness.
Who They Serve
Medical Care Professionals primarily serves elderly clients and individuals with disabilities who require in-home care. Their commitment to providing quality care is evident in their long-standing relationships with families, some of whom have relied on the agency for multiple generations.
What Families Say
Feedback from families is mixed. Many express deep appreciation for the care their loved ones received, highlighting the professionalism and compassion of the staff. One family noted that the caregivers provided essential support during a difficult time, allowing their loved one to remain at home. Conversely, there are concerns from some families regarding the professionalism of certain caregivers, with reports of communication issues and delays in care. This duality suggests that while many families have had positive experiences, others have encountered significant challenges.
Room for Improvement
While Medical Care Professionals has received commendations for their compassionate care, some families have noted areas needing improvement. Issues such as inconsistent communication, delays in medication administration, and a lack of empathy in certain situations have been mentioned. These concerns indicate that there is room for the agency to enhance its service quality and caregiver training.
Summary
Medical Care Professionals is a well-established home care agency in South San Francisco, California, dedicated to providing quality care to seniors and disabled adults. With a focus on personalized service and family involvement, they aim to foster a supportive environment for their clients. While many families praise their compassionate approach and the dedication of their staff, there are also concerns regarding the consistency of care provided by some caregivers. Overall, the agency has a solid reputation but may benefit from addressing the highlighted areas for improvement.
