Overview
McAuley-Seton Home Care, located in Buffalo, New York, is a provider of home health care services that emphasizes compassionate care and skilled nursing. Families have reported positive experiences with the staff, highlighting their professionalism and responsiveness to concerns.
Services & Support
McAuley-Seton Home Care offers a range of services including skilled nursing, physical therapy, occupational therapy, and assistance with daily living activities. Skilled nursing is provided by registered nurses and licensed practical nurses, ensuring high-quality care for patients recovering from injuries or managing chronic conditions. The home rehab therapy services include specialized support from physical and occupational therapists, as well as social worker assistance.
Care Approach & Staff
The staff at McAuley-Seton Home Care are frequently described as compassionate, knowledgeable, and thorough. Many families have expressed appreciation for the attentive care provided by nurses and therapists. For instance, clients noted that their physical therapists were professional and effective in their treatment plans. The approach taken by the staff often includes proactive measures, such as early intervention in health issues.
Who They Serve
McAuley-Seton Home Care serves a diverse clientele, including individuals recovering from surgery, those with chronic health issues, and elderly patients requiring assistance with daily living activities. Families have reported that the services have been particularly beneficial for patients with complex health needs, including those with mobility challenges and cognitive impairments.
Scheduling & Availability
While many families have expressed satisfaction with the service and scheduling, some reviews indicate that there can be variability in the continuity of care due to different nurses visiting. This aspect may affect the overall experience for some clients who prefer consistent caregivers.
Insurance & Billing
There are mixed experiences regarding billing practices. Some families reported clarity in co-pays and covered services, while others expressed frustration over unexpected charges and a lack of communication regarding billing details. This aspect may require careful attention for prospective clients.
What Families Say
Overall, families have shared positive feedback about their experiences with McAuley-Seton Home Care, particularly praising the kindness and thoroughness of the nursing staff. However, there have also been critical reviews highlighting concerns about communication and care continuity, especially for patients with more complex needs.
Room for Improvement
Some families noted challenges with communication regarding care plans and billing. There were instances where expectations were not met, leading to dissatisfaction with the service. Addressing these concerns could enhance the overall experience for clients.
Summary
McAuley-Seton Home Care in Buffalo, New York, provides a variety of home health care services characterized by compassionate and skilled staff. While many families commend the quality of nursing and therapy services, there are areas for improvement, particularly in communication and consistency of care. Families considering McAuley-Seton should weigh both the positive experiences and the critical feedback shared by others.
