Overview
MaineHealth – Home Health & Hospice – Saco, located in Saco, Maine, is a provider of comprehensive home health and hospice services for patients of all ages. The agency offers a range of services including nursing care, rehabilitative therapies, social work, pediatric specialties, and palliative care. Their mission is to assist patients in regaining strength after surgeries, managing chronic illnesses, and providing comfort for those facing serious health challenges.
Services & Support
MaineHealth – Home Health & Hospice – Saco provides various services aimed at supporting patients through their recovery and health management processes. The agency includes home health services such as nursing and rehabilitative therapies, including both physical and occupational therapy. Additionally, they offer hospice services focused on comfort and pain management for patients with serious illnesses in the Mid-Coast region.
Care Approach & Staff
The agency’s care approach emphasizes comprehensive support for patients, but reviews indicate challenges with staffing consistency and communication. Some families have expressed concerns over high turnover rates among staff, which can lead to patients encountering different nurses with each visit. While some therapists have received positive feedback for their patience and knowledge, others have been criticized for poor communication and not meeting patient needs effectively.
Who They Serve
MaineHealth – Home Health & Hospice – Saco serves a diverse patient population, including children and adults requiring home health care and hospice services. Their focus is on helping individuals recover from surgery, manage chronic conditions, and provide end-of-life care with dignity and support.
Room for Improvement
Several reviews highlight issues with communication and organization within the agency. Families have reported difficulties in scheduling visits, receiving mixed messages from staff, and experiencing a lack of continuity in care due to high staff turnover. These factors have contributed to dissatisfaction among some patients and their families.
What Families Say
Feedback from families is mixed. While some have praised specific therapists for their supportive and knowledgeable approach, others have reported negative experiences related to staff turnover and communication problems. Instances of poor coordination and inadequate follow-up have also been noted, suggesting that improvements are needed in these areas to enhance the overall patient experience.
