Overview
Loyal Care Home Health Services, located in Norfolk, Virginia, offers personal care and respite care services designed to be delivered in the comfort of your home. Their mission focuses on providing high-quality care to those in need, ensuring that each client’s individual requirements are met with dedication and professionalism.
Services & Support
The company provides a wide range of services including assistance with bathing, toileting, personal grooming, ambulation, meal preparation, light housekeeping, incontinence care, laundry, ironing, and escorting clients to appointments. They are available 24/7 to accommodate various client needs and ensure that care is always accessible.
Care Approach & Staff
Loyal Care Home Health Services emphasizes a client-centered approach, striving to exceed customer expectations by placing clients at the forefront of their operations. Families have praised the staff for their professionalism and dedication, noting that the company is committed to providing outstanding services. The team consists of experienced and dedicated caregivers who are trained to deliver compassionate care.
Who They Serve
The agency serves a diverse clientele, including individuals who require assistance with daily activities and those in need of respite care. Families have expressed satisfaction with the care provided to their loved ones, highlighting the reliability and dependability of the services.
Insurance & Billing
Loyal Care Home Health Services accepts various forms of payment, including Medicaid, most long-term insurances, and private pay options. This flexibility allows them to cater to a wide range of clients and their financial situations.
What Families Say
Reviews from families indicate a generally positive experience with Loyal Care Home Health Services. Many have commended the owner for being reliable and honest, as well as the staff for their professionalism and dedication. However, there have been some concerns regarding communication, particularly with the automated phone system, which has caused frustration for some clients trying to reach customer service.
Room for Improvement
While many families have had positive experiences, some have noted issues with the company’s automated communication system. Clients have reported difficulties in reaching representatives, which has led to dissatisfaction in addressing their needs promptly.
Summary
Overall, Loyal Care Home Health Services in Norfolk, Virginia, is recognized for its commitment to high-quality care and client satisfaction. With a comprehensive range of services and a dedicated team, they aim to meet the needs of their clients effectively. Despite some challenges with communication, the positive feedback from families underscores the agency’s focus on dependable and compassionate care.
