Overview
Liberty Home Care and Hospice, located in Durham, North Carolina, specializes in providing home health care, hospice care, and palliative care. The organization is dedicated to delivering high-quality care in the comfort of clients’ homes, with a focus on kindness, compassion, and comprehensive support.
Services & Support
Liberty Home Care and Hospice offers a range of services designed to meet the diverse needs of their clients. These include in-home hospice services, palliative care aimed at increasing comfort, and support from skilled professionals such as nurses and social workers. The organization emphasizes the importance of creating a tailored care plan that aligns with individual preferences and healthcare goals.
Care Approach & Staff
The staff at Liberty Home Care and Hospice are described as caring and compassionate, with many clients noting the supportive nature of their interactions. Reviews highlight the teamwork among staff members, which is essential in providing effective care. However, there have also been concerns regarding communication and coordination among the team, with some families reporting experiences of confusion and unmet needs during critical times.
Who They Serve
Liberty Home Care and Hospice primarily serves individuals in need of hospice and palliative care, as well as those requiring home health services. The organization aims to support clients and their families during challenging times, focusing on comfort and quality of life.
What Families Say
Feedback from families has been mixed. Some express gratitude for the compassionate care received, particularly praising specific staff members for their gentleness and support during difficult periods. Conversely, there are several accounts of poor experiences, including issues with communication and the availability of medical staff during emergencies. These contrasting reviews suggest a variability in service quality that prospective clients may want to consider.
Room for Improvement
Several reviews indicate the need for improvement in communication and coordination among staff members. Families have reported instances of inadequate responses during urgent situations, leading to feelings of frustration and disappointment. Addressing these concerns could enhance the overall quality of care provided.
Summary
Liberty Home Care and Hospice offers a range of home health and hospice services in Durham, North Carolina, with a commitment to compassionate care. While many families appreciate the support from staff, there are notable concerns regarding communication and consistency in service. Families considering this provider may find it beneficial to weigh both the positive and negative feedback when making their decision.
