Overview
Koi Home Care Services, located in Atlanta, Georgia, is dedicated to providing compassionate support for seniors and individuals with disabilities. The agency focuses on empowering clients to age in place with dignity and grace, ensuring that each client receives personalized care tailored to their unique needs.
Services & Support
Koi Home Care Services offers a wide array of services, including 24-hour nursing care, personal caregiving, respite care, and specialized support for conditions such as Alzheimer’s and dementia. Their team is committed to developing individualized care plans that promote safety and independence, allowing clients to live fulfilling lives in the comfort of their own homes.
Care Approach & Staff
The caregivers at Koi Home Care Services are described as compassionate, skilled, and attentive. Families have noted that caregivers take the time to understand their specific needs, fostering strong relationships built on trust and respect. The agency emphasizes professionalism and thorough training, ensuring that all staff members are well-equipped to provide high-quality care.
Who They Serve
Koi Home Care Services serves a diverse clientele, including seniors and individuals recovering from surgery or managing chronic health conditions. The agency is particularly noted for its ability to adapt care to meet the evolving needs of its clients, from 24/7 support to more flexible arrangements as circumstances change.
Service Area
Koi Home Care Services operates primarily in Atlanta and the surrounding Metro area, making it accessible for families seeking reliable in-home care for their loved ones.
Communication
Families have highlighted the effective communication practices of Koi Home Care Services, noting that the administrative and supervisory staff are professional, patient, and accommodating. Clients appreciate the straightforward billing and scheduling processes, which contribute to a positive overall experience.
What Families Say
Feedback from families emphasizes the dedication and warmth of the caregivers. Many have expressed gratitude for the personalized attention their loved ones receive, with specific mentions of caregivers who have gone above and beyond to meet their clients’ needs. However, there have been occasional concerns regarding communication issues, particularly related to scheduling and contact information.
Room for Improvement
Some families reported challenges with communication, specifically regarding contact details for the agency. Instances of missed appointments and difficulties in reaching caregivers were noted, suggesting a need for improved accessibility and responsiveness.
Summary
Koi Home Care Services is a trusted provider of in-home care in Atlanta, Georgia, known for its compassionate and dedicated staff. With a focus on personalized care plans and effective communication, Koi aims to support clients in leading independent and fulfilling lives. Families appreciate the agency’s commitment to quality care, though some areas for improvement have been identified regarding communication and scheduling.
