Overview
Keystone Health, located in Eagle, Idaho, is dedicated to providing comprehensive home health care services, including hospice and physical therapy. Established in 2013, Keystone Health has pioneered house call services in Idaho, catering to homebound patients and ensuring they receive quality medical care in the comfort of their homes.
Services & Support
Keystone Health offers a range of services aimed at supporting patients with chronic medical conditions, including stroke, cancer, cardiac disease, COPD, and dementia. Their hospice care is particularly noted for its compassionate support during difficult times, helping families navigate the challenges associated with end-of-life care. The team consists of various professionals, including nurses, social workers, and physical therapists, who collaborate to provide holistic care tailored to each patient’s needs.
Care Approach & Staff
The staff at Keystone Health is described as caring, professional, and communicative. Families have highlighted the team’s ability to meet patients where they are, both physically and emotionally. Many families have expressed gratitude for the thoroughness and kindness shown by the team, particularly during hospice care for loved ones with dementia. However, some reviews noted issues with organization and communication, particularly regarding appointment scheduling and responsiveness.
Who They Serve
Keystone Health primarily serves homebound adults, including those who are medically fragile or disabled. Their expertise in dementia care, especially Alzheimer’s, sets them apart as a valuable resource for families in need of specialized support.
Service Area
Keystone Health operates in the Greater Boise area, providing house call services to various locations, including private homes, assisted living facilities, and nursing homes.
What Families Say
Families have shared positive experiences with Keystone Health, emphasizing the supportive nature of the staff and the quality of care provided. Many have expressed appreciation for the team’s responsiveness and dedication, particularly during challenging times. However, there are also mentions of dissatisfaction with the reception and scheduling processes, indicating room for improvement in these areas.
Room for Improvement
While many families commend the quality of care, there are concerns regarding organizational issues, particularly with appointment scheduling and communication. Some families experienced delays in responses and felt frustrated with the reception staff’s demeanor.
Summary
Overall, Keystone Health provides essential home health care services in Eagle, Idaho, with a strong focus on hospice and dementia care. The compassionate approach of the healthcare team has garnered positive feedback from many families, although some organizational challenges have been noted. Keystone Health remains a vital resource for homebound patients and their families seeking comprehensive support.
