Overview
Kaiser Permanente Sacramento Home Health Care, located in Sacramento, California, is a provider focused on delivering hospice and home health care services. Their mission is to offer care and comfort in a home setting, emphasizing both emotional and spiritual support during critical moments.
Services & Support
Kaiser Permanente Hospice offers a range of services designed to provide pain and symptom control, as well as emotional and spiritual support for patients and their families. They aim to help individuals make the most of their remaining time by placing the patient at the center of care and addressing the needs of both the patient and their family.
Care Approach & Staff
The care philosophy at Kaiser Permanente emphasizes a compassionate approach, recognizing that care needs to adapt as patients transition into hospice. The organization strives to support families through this challenging time, although experiences with staff can vary significantly. Some families have reported that certain healthcare professionals are attentive and caring, while others have expressed dissatisfaction with the quality of care provided.
Who They Serve
Kaiser Permanente Sacramento Home Health Care serves individuals in need of hospice care, particularly those facing end-of-life situations. They cater to both patients and their families, providing support during a critical phase of life.
What Families Say
Feedback from families indicates a mixed experience with Kaiser Permanente’s hospice services. While some have praised the compassionate and attentive nature of certain staff members, others have raised concerns about the overall quality of care. Issues mentioned include missed nurse visits, delayed supply deliveries, and a perceived lack of communication during the care process. Some families expressed disappointment with the administrative aspects, such as scheduling and the responsiveness of staff.
Room for Improvement
Several families have noted areas where Kaiser Permanente could improve its hospice services. Common themes include the need for better communication regarding scheduling appointments and more timely responses from staff. Additionally, there have been calls for enhanced support during the critical end-of-life moments, including the potential for volunteer assistance.
Summary
Kaiser Permanente Sacramento Home Health Care provides hospice services aimed at delivering comfort and support to patients and their families during challenging times. While the organization has a compassionate care philosophy, experiences with care quality and communication have varied among families. Addressing these concerns could enhance the overall experience for those seeking hospice care.
