Overview
JEVS Care at Home, located in Philadelphia, Pennsylvania, provides non-medical home care services to aging adults and adults with disabilities. The agency aims to support clients in leading full and independent lives at home. However, recent reviews indicate significant challenges in service delivery and communication.
Services & Support
JEVS Care at Home offers a range of non-medical home care services tailored for individuals who require assistance due to age or disabilities. Despite this mission, many families have reported issues with service consistency, particularly regarding caregiver availability and reliability.
Care Approach & Staff
While some reviews highlight the compassion and dedication of individual caregivers, there are numerous accounts of unprofessional behavior and inadequate support from the agency. Clients have expressed frustration over the lack of communication from office staff and the difficulty in reaching care coordinators when issues arise.
Who They Serve
JEVS Care at Home primarily serves aging adults and individuals with disabilities who need assistance with daily living activities. However, the experiences shared by clients suggest that the agency may struggle to meet the needs of these vulnerable populations consistently.
Service Area
The agency operates within Philadelphia, Pennsylvania, providing services to clients throughout the region.
Scheduling & Availability
Clients have reported significant issues with scheduling and caregiver availability, particularly during weekends and holidays. Many families have experienced no-shows from assigned caregivers, leading to gaps in essential care services.
What Families Say
Feedback from families is mixed, with some expressing satisfaction with the care provided by individual staff members. However, a considerable number of reviews indicate dissatisfaction with the agency’s overall management and responsiveness. Issues such as delayed communication, lack of follow-through on promises, and inadequate emergency support have been frequently mentioned.
Room for Improvement
Several reviewers have noted a decline in service quality over time, with concerns about the agency’s responsiveness to client needs and the professionalism of caregivers. Families have expressed a desire for improved communication, better training for staff, and a more reliable support system for clients.
Summary
JEVS Care at Home in Philadelphia, Pennsylvania, offers essential non-medical home care services aimed at assisting aging adults and individuals with disabilities. Despite its mission, many clients report serious concerns regarding service delivery, communication, and caregiver reliability. Families considering this agency should weigh these experiences carefully in their decision-making process.
