Overview
Independence Assistance, located in Lexington, Kentucky, is a personal service agency dedicated to providing at-home assistance for individuals facing challenges due to aging or disability. Their mission is to help clients remain safe and independent in their own homes, offering tailored care plans that meet individual needs.
Services & Support
Independence Assistance provides a range of services designed to support daily living needs for adults at risk of needing institutional care. Their services include custom care plans, quality service assessments, and ongoing communication to ensure that clients receive the support they require. The agency partners with various programs, including Veteran Affairs Support and state caregiver support programs, to enhance their service offerings.
Care Approach & Staff
The staff at Independence Assistance are frequently described as professional, compassionate, and dedicated to their clients’ well-being. Many families have expressed appreciation for the staff’s commitment to providing dignified care. However, some reviews noted concerns regarding staff turnover and scheduling inconsistencies, which can impact the reliability of care.
Who They Serve
Independence Assistance primarily serves adults who require assistance due to aging or disabilities. They focus on helping clients maintain their independence at home, which is especially important for seniors and those with chronic health conditions.
Service Area
The agency operates in 19 counties throughout the Bluegrass region, with their home office located in Lexington, Kentucky. Their service area allows them to reach a broad range of clients in need of home care support.
What Families Say
Reviews about Independence Assistance highlight a mix of positive and negative experiences. Many families commend the agency for its professionalism and the quality of care provided, often expressing gratitude for the support their loved ones receive. However, some clients have raised concerns about communication issues and scheduling problems, particularly regarding the timing of caregiver visits.
Room for Improvement
Several reviews indicate that there are areas where Independence Assistance could improve, particularly in terms of staff consistency and communication regarding scheduling. Some families reported frustrations with unscheduled visits and a lack of responsiveness to their specific care needs.
Summary
Independence Assistance in Lexington, Kentucky, offers essential at-home care services aimed at helping individuals maintain their independence. While many families express high satisfaction with the compassionate care provided by the staff, there are notable concerns regarding scheduling and communication that the agency may need to address. Overall, the agency is recognized for its commitment to supporting clients in their homes, although potential clients should consider the mixed feedback when evaluating their options.
