Overview
Human Touch Home Health Care, located in Colorado Springs, Colorado, has been providing home health services for over 20 years. The agency aims to deliver friendly and professional care to help clients live longer, healthier lives. They offer a range of services, including medical care, physical and occupational therapy, and social worker support.
Services & Support
Human Touch Home Health Care provides both medical and non-medical services. Medical services are prescribed by a physician and administered by qualified healthcare professionals, including nurses and certified nursing assistants. Non-medical care encompasses personal care, companion services, and homemaker assistance. The agency also offers rehabilitation services through physical, occupational, and speech therapies, aimed at helping clients regain mobility and independence.
Care Approach & Staff
The agency emphasizes a commitment to compassionate and respectful care. However, reviews indicate mixed experiences regarding staff professionalism and reliability. Some clients have praised the responsiveness and dedication of certain staff members, while others have reported issues with care coordination and communication, including late arrivals and missed appointments.
Who They Serve
Human Touch Home Health Care serves clients of all ages, providing a range of services tailored to individual needs. This includes support for those requiring medical assistance as well as those seeking non-medical help in their daily lives.
Service Area
The agency operates across the state of Colorado, making their services accessible to a wide range of clients in various locations.
Scheduling & Availability
Some reviews have raised concerns about scheduling and availability, with clients experiencing issues such as late arrivals and no-shows without prior notice. This has led to anxiety for some clients who rely on consistent support for daily activities.
What Families Say
Feedback from families is varied. Some clients have expressed satisfaction with the care provided by specific staff members, highlighting their willingness to help and the quality of care received. However, there are significant concerns regarding the overall reliability of the agency, with multiple reviews pointing to issues with communication and professionalism. Some families reported feeling overwhelmed by the lack of support during critical times.
Room for Improvement
There are notable concerns regarding the agency’s communication and scheduling practices. Clients have reported experiences of being left without assistance on critical days, which has caused distress. Improving staff training and ensuring reliable communication could enhance the overall experience for families seeking care.
Summary
Human Touch Home Health Care offers a range of services aimed at supporting clients in their homes. While some families appreciate the quality of care from individual staff members, there are significant concerns regarding the agency’s reliability and communication practices. Families considering this agency should weigh the positive experiences against the challenges noted in reviews.
