Overview
HouseCalls Home Care, located in Bronx, New York, is a home care agency dedicated to providing comprehensive home health care services. The agency focuses on delivering personalized care to elderly individuals in the comfort of their own homes. With a commitment to compassion and integrity, HouseCalls Home Care offers a variety of services tailored to meet the unique needs of each client.
Services & Support
HouseCalls Home Care provides a wide range of services including care for Alzheimer’s patients, diabetes care, physical therapy, and social work. They also cater to clients through the Consumer Directed Personal Assistance Program (CDPAP) and offer medical equipment for home use. The agency is available 24 hours a day, seven days a week, ensuring that clients receive support whenever they need it.
Care Approach & Staff
The staff at HouseCalls Home Care are frequently described as kind, patient, and attentive. Reviews highlight the welcoming atmosphere of the Bronx office, where clients feel supported throughout their care journey. The agency emphasizes a collaborative approach, working closely with hospitals, physicians, and families to develop individualized care plans that promote independence at home.
Who They Serve
HouseCalls Home Care primarily serves elderly individuals in need of home health care services. Their offerings are designed to accommodate various levels of care, ensuring that all clients receive the support necessary to maintain their well-being at home.
Service Area
HouseCalls Home Care operates throughout New York State, with a specific focus on the Bronx and surrounding areas. Their commitment to serving diverse communities is evident in their approach to care.
What Families Say
Families have shared positive experiences with HouseCalls Home Care, frequently mentioning the helpfulness and kindness of the staff. Many reviewers express appreciation for the support received during the application process, noting the patience and attentiveness of the team. However, some families have raised concerns regarding communication and service delivery, indicating that there may be room for improvement in these areas.
Room for Improvement
While many reviews are positive, there are instances where families expressed dissatisfaction with the communication regarding service availability. Some noted that they felt misled about the agency’s ability to accommodate their specific needs, which contributed to frustration.
Summary
HouseCalls Home Care in Bronx, New York, is recognized for its compassionate and dedicated home health services. With a focus on individualized care and a variety of support options, the agency aims to enhance the quality of life for elderly clients. While the majority of feedback highlights a positive experience, there are areas identified for improvement, particularly in communication regarding service capabilities.
