Overview
Horizon Home Care Services, located in Syracuse, New York, is a provider specializing in home health care through the Consumer Directed Personal Assistance Program (CDPAP). They aim to connect clients with caregivers of their choice, ensuring personalized assistance in the comfort of their homes. Horizon emphasizes the importance of family in care and offers support for navigating Medicaid to facilitate this process.
Services & Support
Horizon Home Care Services provides a range of home health care services tailored to the needs of clients. They assist with daily activities such as meal preparation, bathing, and errands, ensuring that individuals can maintain their independence at home. The agency also manages the administrative aspects of hiring caregivers, including payment and human resources issues, making it easier for families to focus on care.
Care Approach & Staff
The staff at Horizon Home Care Services is described as generally nice and accommodating, with some clients expressing gratitude for their caregivers. However, there are mixed reviews regarding the professionalism of the coordination team, with reports of unreturned calls and difficulties in communication. Some clients have noted the need for better screening of aides to ensure reliability.
Who They Serve
Horizon Home Care Services caters to a diverse clientele, including seniors and individuals with disabilities. They focus on providing care to those who wish to live independently at home while receiving the support they need.
Service Area
Horizon Home Care Services operates across all 62 counties in New York State, providing a broad reach to assist clients in various locations.
Scheduling & Availability
Clients have reported challenges with scheduling and communication, particularly regarding the responsiveness of the coordination team. Some families have expressed frustration over delays in securing aides and the difficulty in reaching supervisors for assistance.
What Families Say
Feedback from families is mixed. While some clients have praised the care received from their aides, expressing deep appreciation for their support, others have raised concerns about the overall coordination and communication within the agency. Reports of aides not showing up and difficulties in reaching staff have been common themes in reviews.
Room for Improvement
There are several areas where Horizon Home Care Services could enhance their operations. Clients have pointed out the need for improved communication from the coordination team, including timely responses to inquiries and better follow-up. Additionally, ensuring a reliable and consistent workforce of aides is a recurring concern among families.
Summary
Horizon Home Care Services in Syracuse, New York, offers a range of home health care services aimed at supporting clients in maintaining their independence. While many families appreciate the compassionate care provided by individual aides, there are notable challenges with coordination and communication that could benefit from improvement. Families considering Horizon should weigh these factors in their decision-making process.
