Overview
Horizon Home Care & Hospice, located in Milwaukee, Wisconsin, is dedicated to optimizing health and quality of life for patients and families in the home and other settings. The organization emphasizes relationship-centered care and respect for patient rights, aiming to provide compassionate and responsive services to those they serve.
Services & Support
Horizon Home Care & Hospice offers a range of in-home services designed to help individuals maintain an independent lifestyle. Their services include hospice care, which focuses on providing compassionate support during end-of-life care, as well as assistance from social workers. Families have noted the importance of having knowledgeable staff available to answer questions and provide guidance during difficult times.
Care Approach & Staff
The staff at Horizon Home Care & Hospice is frequently described as compassionate and patient. Many families have expressed gratitude for the support provided by nurses and social workers during challenging periods, particularly in hospice situations. However, some reviews indicate issues with staff punctuality and communication, suggesting that there may be areas for improvement in administrative efficiency.
Who They Serve
Horizon Home Care & Hospice primarily serves individuals who require in-home health care, including those with chronic illnesses or those nearing the end of life. Their services are tailored to meet the needs of patients and their families, providing support and care in a familiar environment.
What Families Say
Feedback from families is mixed. Many have praised the compassionate care received from individual staff members, highlighting their dedication and support. For instance, some families reported positive experiences with physical therapists and nurses, noting their professionalism and willingness to go the extra mile. However, there are significant concerns regarding the timeliness of services and the administrative handling of care, with some families expressing dissatisfaction with late arrivals and billing issues.
Room for Improvement
Several reviews mention challenges related to staff availability and communication, particularly in the context of hospice care. Families have reported instances where nurses arrived late or failed to show up as scheduled. Additionally, some have raised concerns about the administrative side of services, including billing discrepancies and lack of timely responses to inquiries.
Summary
Horizon Home Care & Hospice provides a variety of in-home health care services for individuals and families in Milwaukee, Wisconsin. While many families appreciate the compassionate care from individual staff members, there are notable concerns regarding administrative efficiency and staff punctuality. Families considering Horizon may want to weigh these factors when evaluating their options for home health care.
