Overview
HomeWerks Home Care LLC, located in Wilmington, North Carolina, is a locally owned agency dedicated to providing personalized home care services. Established over 15 years ago, the agency aims to offer a unique alternative to franchise agencies, focusing on assisting individuals with activities of daily living. Their experienced supervisory staff has over 50 years of eldercare experience, catering to clients with chronic illnesses as well as those needing support due to physical or mental impairments.
Services & Support
HomeWerks Home Care offers a range of services designed to assist clients with daily activities, including eating, bathing, dressing, toileting, mobility, and continence. They have a strong emphasis on providing care for individuals suffering from chronic illnesses such as congestive heart failure, Parkinson’s disease, and dementia. Their team is also equipped to support younger individuals facing physical disabilities or recovering from surgery.
Care Approach & Staff
Families frequently commend the staff at HomeWerks for their compassionate and attentive care. Many clients noted that caregivers were not only professional but also formed meaningful connections with their loved ones, often being described as an extension of the family. The agency is recognized for its responsiveness and flexibility, accommodating the unique needs and schedules of families.
Who They Serve
HomeWerks serves a diverse clientele, including elderly individuals and younger adults who require home care due to various health challenges. Their experience with clients suffering from conditions like Alzheimer’s has been particularly highlighted, reflecting their ability to cater to specialized care needs.
Scheduling & Availability
The agency provides 24/7 care options, ensuring that clients receive support whenever needed. Families have reported that scheduling and billing processes are straightforward and can be managed electronically or over the phone, further enhancing the ease of access to care.
What Families Say
Client feedback for HomeWerks Home Care is overwhelmingly positive. Families appreciate the quality of care provided, often expressing gratitude for the compassionate and attentive nature of the staff. Many reviews highlight the agency’s ability to respond quickly to urgent care needs and the overall satisfaction with the services received. Clients feel a sense of peace knowing their loved ones are in capable hands, with several recommending the agency for its dedication and personalized approach to care.
Room for Improvement
While most feedback is positive, some families have noted that there could be improvements in the consistency of communication regarding scheduling changes. However, the overall sentiment remains that the agency provides excellent care.
Summary
HomeWerks Home Care LLC stands out as a dedicated provider of home health care services in Wilmington, North Carolina. With a focus on compassionate care, experienced staff, and a commitment to meeting individual needs, the agency has garnered a strong reputation among families seeking support for their loved ones.
