Overview
HomeWell Care Services, located in Lexington, Kentucky, provides hourly home care aimed at assisting seniors and others with daily activities such as grooming, bathing, cooking, and running errands. The agency prides itself on offering dependable and compassionate caregivers, along with knowledgeable Care Managers to ensure a high level of quality home care.
Services & Support
HomeWell offers a range of services tailored to support seniors and individuals needing assistance in their daily lives. Their caregivers are equipped to handle tasks that promote independence and improve quality of life. This includes personal care, companionship, and support for those dealing with conditions such as Alzheimer’s. Families have noted that the caregivers not only provide essential services but also foster meaningful connections, becoming friends to those they care for.
Care Approach & Staff
Families have expressed appreciation for the responsiveness and attentiveness of the staff at HomeWell. Many reviews highlight the compassionate nature of the caregivers, who are described as patient and kind. The agency’s Care Managers are also noted for their supportive roles, often going above and beyond to ensure that clients receive the care they need. For example, one family reported that their contact at HomeWell took the time to help them find a suitable assisted living facility for their mother, demonstrating a commitment to client well-being.
Who They Serve
HomeWell Care Services primarily serves seniors and individuals who require assistance with daily living activities. Clients include those with specific health conditions, such as dementia, where caregivers play a crucial role in maintaining their quality of life. Families have shared positive experiences regarding the care provided to their loved ones, emphasizing the agency’s ability to enhance their overall well-being.
What Families Say
Reviews reflect a mix of experiences with HomeWell Care Services. Many families commend the agency for its reliable and compassionate care, with one family sharing that their father, who has dementia, received excellent support from the caregivers. However, some families have reported challenges with customer service, particularly regarding communication and consistency in caregiver availability. Overall, while many families express gratitude for the care provided, there are noted areas for improvement in administrative responsiveness.
Room for Improvement
There have been concerns from some families regarding the consistency of customer service. Issues such as missed medication and difficulties in securing weekend coverage have been reported. Additionally, some families noted a lack of communication from the administration when problems arose, indicating a need for improved responsiveness to client concerns.
Summary
HomeWell Care Services in Lexington, Kentucky, offers a range of home care services designed to assist seniors and individuals with daily activities. While many families appreciate the compassionate care provided by the staff, there are areas where the agency could enhance its customer service and communication. Overall, HomeWell is recognized for its commitment to improving the quality of life for its clients through dedicated support.
