Overview
Home or Away, located in Columbus, Georgia, is dedicated to helping families provide care for their loved ones in the comfort of their own homes. They offer services through their Structured Family Caregiving and Family Hire programs, which are licensed by the Georgia Department of Community Health. Their mission is to ensure that families can effectively support their family members who need assistance.
Services & Support
Home or Away specializes in home care services that allow families to care for their own. Their Structured Family Caregiving program provides training and compensation for family members who take on caregiving roles. This approach fosters a supportive environment for both caregivers and those receiving care, emphasizing the importance of family involvement in the care process.
Care Approach & Staff
The staff at Home or Away are often described as compassionate and dedicated, going above and beyond to meet the needs of their clients. Families appreciate the personal touch and the feeling of being treated like family, which creates a comfortable atmosphere for both caregivers and clients. However, there have been concerns regarding customer service, particularly in relation to the reception experience.
What Families Say
Families have reported positive experiences with Home or Away, highlighting the staff’s passion for the well-being of clients. Many clients feel reassured knowing that they are receiving care from individuals who genuinely care about their needs. However, some feedback points to issues with customer service, specifically mentioning the need for improvement in the professionalism of the reception staff.
Room for Improvement
While many families express satisfaction with the care provided, there are noted concerns regarding the professionalism of certain staff members, particularly in customer service roles. Addressing these issues could enhance the overall experience for families seeking support.
Summary
Home or Away offers a family-centered approach to home health care in Columbus, Georgia. With their Structured Family Caregiving and Family Hire programs, they empower families to take an active role in caregiving. While many families appreciate the compassionate care provided, there is an opportunity for improvement in customer service to ensure a consistently positive experience for all clients.
