Overview
Home Instead Senior Care, located in Eugene, Oregon, provides in-home senior care services aimed at helping seniors age safely and comfortably in their own homes. The organization emphasizes the importance of comfort, security, and connection for seniors, offering tailored support that can adapt over time.
Services & Support
Home Instead offers a range of services designed to assist seniors with daily living activities. This includes support for transitioning home from the hospital and transportation to medical appointments. The organization prides itself on delivering consistent and safe care, ensuring that seniors receive the guidance and support they need in the comfort of their homes.
Care Approach & Staff
The care provided by Home Instead is delivered by trained Care Pros who focus on compassionate support. While some families have reported positive experiences with individual caregivers, noting their dedication and kindness, there have also been concerns regarding management and communication. Some families expressed dissatisfaction with the responsiveness of management and the reception staff, indicating a need for improvement in these areas.
What Families Say
Feedback from families highlights a mix of experiences with Home Instead. On one hand, some families praised the care provided by specific caregivers, describing them as compassionate and dedicated. For example, one family noted the exceptional care their mother received from a caregiver who continued to visit even after services were no longer needed. Conversely, other families reported serious issues with management, including unreturned calls and a lack of support during critical times, which has led to significant dissatisfaction.
Room for Improvement
Several families have expressed concerns regarding the management’s responsiveness and the professionalism of the staff. Issues such as unreturned calls and perceived hostility from reception staff have been noted. Additionally, there have been reports of administrative problems, including issues with payroll.
Summary
Home Instead Senior Care in Eugene, Oregon, offers essential in-home care services for seniors, focusing on comfort and adaptability. While many families have shared positive experiences with individual caregivers, there are notable concerns regarding management practices and communication. Families considering this provider may want to weigh both the strengths of the caregiving staff and the challenges reported with administrative support.
