Overview
Home Instead, located in Portsmouth, New Hampshire, provides compassionate, relationship-based home care for older adults who wish to age with dignity and comfort at home. Their trained Care Professionals offer personalized support tailored to individual needs, including personal care, companionship, meal preparation, medication reminders, and respite for family caregivers.
Services & Support
Home Instead offers a range of services designed to assist seniors in their daily lives. These include personal care, companionship, medication reminders, and help with meal preparation. They also provide dementia care and respite services for family caregivers, ensuring that clients receive comprehensive support. Additionally, the agency offers 24/7 coverage options, allowing families peace of mind knowing that help is available at any time.
Care Approach & Staff
The caregivers, referred to as Care Professionals, are noted for their kindness, patience, and professionalism. Families have expressed appreciation for the strong relationships that develop between caregivers and clients, often describing caregivers as becoming part of the family. The staff is trained to observe changes in clients’ conditions and communicate effectively with families, ensuring that everyone is informed and involved in the care process.
Who They Serve
Home Instead primarily serves older adults who desire to remain in their homes as they age. They cater to a variety of needs, including those with dementia and other health challenges. Families have shared experiences of how caregivers not only assist with physical tasks but also provide emotional support, which significantly enhances the quality of life for their loved ones.
Service Area
Home Instead operates within a 20-mile radius of Portsmouth, NH, covering popular seacoast towns such as Dover, Hampton, Rye, Exeter, and Somersworth. This allows them to match caregivers with clients in their local communities.
Scheduling & Availability
Families have noted the flexibility in scheduling, which accommodates various needs and preferences. Caregivers are available for morning, afternoon, evening, and weekend shifts, allowing families to choose times that work best for them.
What Families Say
Families have shared overwhelmingly positive experiences with Home Instead. Many highlight the compassionate nature of the caregivers, their excellent communication, and the personal touch that makes the service feel less like a large agency and more like a family-oriented provider. One family expressed relief knowing their loved one is cared for and engaged, while another noted the significant improvement in their own well-being since receiving support. However, there have been some concerns regarding the consistency of caregivers, as some families prefer having the same caregiver regularly.
Room for Improvement
While many families have had positive experiences, there are some mentions of dissatisfaction regarding the initial caregiver assignments and the handling of deposits. A few families expressed the desire for more consistent caregiver assignments to help their loved ones feel more comfortable with familiar faces.
Summary
Home Instead in Portsmouth, NH, offers a range of personalized home care services aimed at helping seniors live comfortably and with dignity in their own homes. With a dedicated team of Care Professionals, they provide essential support while fostering meaningful relationships with clients. While most families report high satisfaction with the level of care and communication, there are occasional concerns about caregiver consistency. Overall, Home Instead is recognized as a valuable resource for families seeking compassionate home care solutions.
