Overview
Home Instead, located in Oakmont, Pennsylvania, provides trusted senior care across Eastern and Northeastern Allegheny County. Their compassionate and professional team tailors personalized care to meet the unique needs of seniors, prioritizing comfort and security. With a wide range of services, Home Instead aims to support families in ensuring their loved ones can age safely at home.
Services & Support
Home Instead offers comprehensive services including 24/7 personal and companionship care, Alzheimer’s and dementia care, hospice support, veteran care, medication reminders, meals and nutrition assistance, and transportation to appointments or medical visits. This variety allows families to find the right level of support for their loved ones, ensuring that each individual’s needs are met with dignity and respect.
Care Approach & Staff
The caregivers at Home Instead are frequently commended for their professionalism and dedication. Families have expressed appreciation for the attentive and cheerful nature of the staff, who often go above and beyond in their care. Many caregivers develop strong bonds with their clients, providing companionship and stability. The office staff is described as responsive and supportive, making the process of coordinating care smoother for families.
Who They Serve
Home Instead serves a diverse clientele, including seniors requiring various levels of care, from companionship to more intensive support for conditions like dementia. The agency is noted for its ability to adapt to the changing needs of clients, ensuring that care remains appropriate as situations evolve.
What Families Say
Families have shared positive experiences with Home Instead, highlighting the quality of care provided by caregivers. Many reviewers appreciate the personal connections formed between caregivers and clients, noting that these relationships contribute significantly to the well-being of their loved ones. However, there have been some concerns regarding communication and flexibility in care plans, with one family expressing frustration over a sudden increase in required care hours without adequate explanation.
Room for Improvement
While many families have praised the services, there are some areas for improvement. A specific concern raised involved a lack of communication regarding changes in care requirements, which left one family scrambling to adjust their plans. Ensuring clearer communication and flexibility in care arrangements could enhance the overall experience for families.
Summary
Home Instead in Oakmont stands out for its dedicated caregivers and comprehensive support services tailored to seniors’ needs. Families appreciate the compassionate care provided, which fosters meaningful connections and enhances the quality of life for their loved ones. While there are areas to improve in terms of communication regarding care changes, the overall sentiment reflects a strong commitment to quality home health care.