Overview
Home Care Agency, located in Hamden, Connecticut, is a local home care service dedicated to providing in-home assistance to elderly and disabled adults. The agency aims to create a compassionate and caring atmosphere that encourages clients to maintain their independence and improve their quality of life within their own homes.
Services & Support
Home Care Agency offers a variety of services tailored to meet the needs of their clients. These include hourly and respite care, as well as 24-hour live-in care. The agency emphasizes flexibility in their services, allowing families to customize care plans based on individual circumstances. Their caregivers are trained to assist with activities of daily living and provide support for clients experiencing memory loss.
Care Approach & Staff
The agency prides itself on the caliber of its caregivers, who are described as compassionate and reliable. Caregivers are thoroughly screened through national background checks and are fully bonded and insured, ensuring peace of mind for clients and their families. However, some reviews indicate concerns about the responsiveness of the office staff, with reports of poor communication and unprofessional behavior noted by clients.
Who They Serve
Home Care Agency primarily serves elderly and disabled adults who require assistance to live comfortably at home. The agency aims to support clients with varying needs, from short-term respite care to long-term live-in assistance.
Scheduling & Availability
Several reviews highlight issues with scheduling and the availability of caregivers. Some clients reported being left without aides for extended periods, leading to frustration and feelings of being disregarded by the agency.
What Families Say
Feedback from families is mixed. While some clients express satisfaction with the care provided, noting the kindness of the caregivers and office staff, others report significant issues with communication and scheduling. Complaints include unresponsiveness and a lack of accountability from the office, with some families feeling that their concerns were not adequately addressed.
Room for Improvement
There are notable concerns regarding the professionalism and responsiveness of the office staff. Clients have reported difficulties in reaching the agency and receiving timely assistance, as well as issues with scheduling caregivers. These recurring themes suggest that improvements in communication and reliability could enhance the overall client experience.
Summary
Home Care Agency in Hamden, Connecticut, offers a range of in-home care services for elderly and disabled adults. While the agency emphasizes compassionate care and flexibility, feedback indicates that there are significant areas for improvement, particularly in communication and scheduling. Families considering this agency may want to weigh both the positive experiences shared by some clients against the concerns raised by others regarding the office staff’s responsiveness.
