Overview
Heritage Home Health & Hospice, located in Pocatello, Idaho, is a locally owned company dedicated to providing quality health care directly in patients’ homes. The agency is Medicare certified and ACHC accredited, emphasizing a high standard of care to enhance patient outcomes and minimize hospital readmissions. Heritage Home Health & Hospice prides itself on being a trusted partner in the community, committed to professionalism and compassionate care.
Services & Support
Heritage Home Health & Hospice offers a range of services, including hospice care and home health support. The team consists of highly qualified professionals who work collaboratively with physicians to ensure comprehensive patient care. Families have reported positive experiences with the hospice program, noting the compassionate care provided during difficult times. The agency also offers social worker support, helping families navigate the complexities of aftercare following a loved one’s passing.
Care Approach & Staff
The staff at Heritage Home Health & Hospice is frequently described as compassionate, attentive, and professional. Many families have expressed gratitude for the kindness and support they received from the nursing and social work teams. Reviewers have highlighted the positive interactions with staff, who are noted for their ability to listen and address concerns effectively. The agency focuses on delivering personalized care that meets the unique needs of each patient and their families.
Who They Serve
Heritage Home Health & Hospice serves a diverse range of patients, including those requiring hospice care and individuals recovering from surgery. Families have shared their experiences regarding the care provided to their loved ones, particularly mentioning how the staff treated patients with dignity and respect during vulnerable times.
What Families Say
Families have overwhelmingly praised Heritage Home Health & Hospice for the care their loved ones received. Many reviews emphasize the supportive nature of the staff during end-of-life care, with families feeling that their loved ones were treated as if they were part of the staff’s own family. However, some feedback indicates concerns regarding communication and responsiveness, with a few families expressing frustration over unreturned calls and emails.
Room for Improvement
While many families express high satisfaction with the care provided, there have been reports of communication issues. Some families noted difficulties in reaching staff and receiving timely responses, which may impact their overall experience.
Summary
Heritage Home Health & Hospice in Pocatello, Idaho, is recognized for its commitment to delivering compassionate and professional care in home health and hospice services. The agency’s focus on individualized care and support from qualified staff has earned it numerous positive reviews. However, there is room for improvement in communication and responsiveness to ensure that all families feel supported throughout their care journey.
