Overview
Help at Home, located in Wilmington, Delaware, provides in-home care services designed to assist individuals with daily living activities, support following hospital discharge, and promote independent living. The organization emphasizes building lasting relationships based on honesty and trust, aiming to offer a compassionate approach to care for clients of and needs.
Services & Support
Help at Home offers a variety of services that include personal care, support for seniors, and assistance for individuals with intellectual or developmental disabilities. Their mission is to empower clients to live life on their own terms, ensuring they receive the care and support necessary for their wellbeing and independence at home.
Care Approach & Staff
The organization prides itself on a collaborative care model that involves trained caregivers and a leadership team dedicated to providing quality support. However, feedback from clients and caregivers has indicated challenges with communication between the office and caregivers, which has led to frustrations regarding scheduling and client care plans.
Who They Serve
Help at Home primarily serves seniors and individuals with disabilities, focusing on those who are Medicaid-eligible. The care provided is tailored to meet the unique needs of each client, allowing them to maintain dignity and respect while aging in place.
Room for Improvement
Several reviews highlight concerns regarding the responsiveness of the office staff and the effectiveness of communication. Some caregivers reported difficulties with the clocking system and issues with the office not notifying clients about caregiver absences in a timely manner. This has led to dissatisfaction among both caregivers and clients regarding the overall management and support provided.
Summary
Help at Home in Wilmington, Delaware, aims to provide compassionate and personalized in-home care services. While the organization has a strong mission and a dedicated staff, feedback suggests that there are significant areas for improvement, particularly in communication and office responsiveness. Families considering Help at Home may want to weigh these factors as they explore care options for their loved ones.
