Overview
Help at Home, located in Pittsburgh, Pennsylvania, provides in-home care services designed to assist individuals in living independently. They focus on offering support for daily activities, post-hospital care, and community-based services. The organization emphasizes building relationships based on trust and compassion, aiming to treat clients like family.
Services & Support
Help at Home offers a range of services to support seniors and individuals with disabilities. Their caregivers are trained to provide personal care that promotes independence and well-being. The company has a commitment to delivering care tailored to the unique needs of each client, ensuring that they can enjoy meaningful moments at home.
Care Approach & Staff
The staff at Help at Home includes trained caregivers who work collaboratively to deliver care. However, reviews indicate challenges with employee management and communication within the organization. Some employees have reported issues with scheduling and pay, including delays in payment and difficulties with clocking in and out due to technical problems.
Who They Serve
Help at Home primarily serves seniors and individuals with intellectual or developmental disabilities. The focus is on providing care that allows clients to age in place and maintain their dignity at home.
Service Area
The services are offered in Pittsburgh, Pennsylvania, and the surrounding communities, catering to local needs for in-home care.
Scheduling & Availability
Clients have expressed frustrations with scheduling, noting that the company can be difficult to reach when issues arise. There are reports of caregivers being unavailable when needed, which has left some clients without necessary support.
Insurance & Billing
Concerns about pay and billing practices have been highlighted in reviews. Some employees reported issues with timely payment and transparency regarding hours worked, which has affected their financial stability.
Accessibility & Languages
While specific details on accessibility and language services are not provided, the company claims to focus on creating supportive environments for their clients.
What Families Say
Feedback from families and employees is mixed. While some clients appreciate the care provided and the responsiveness of their case managers, others have reported serious concerns about the professionalism of caregivers and the organization’s communication practices. Complaints about disorganization and lack of follow-through have also been noted.
Room for Improvement
There are several areas where Help at Home could improve, particularly in communication and scheduling. Multiple reviews indicate that clients and employees often struggle to reach the office for assistance, leading to frustration. Additionally, the company could benefit from addressing the concerns raised about timely payments and caregiver reliability.
Summary
Help at Home in Pittsburgh, Pennsylvania, aims to provide compassionate in-home care for seniors and individuals with disabilities. However, the organization faces significant challenges related to employee management, communication, and scheduling. While some clients have had positive experiences, many reviews highlight critical issues that may affect the overall quality of care. Families considering Help at Home should weigh these factors carefully.
