Overview
Help at Home, located in Philadelphia, Pennsylvania, offers a range of home health care services designed to assist individuals with daily living activities and support their independence. The company emphasizes building lasting relationships with clients based on honesty and trust, aiming to provide care that respects the needs of both clients and caregivers.
Services & Support
Help at Home provides assistance with daily living activities, support following hospital discharge, and community-based services. The company positions itself as a partner in care, focusing on empowering clients to live life on their terms. Despite this mission, there are substantial concerns regarding the execution of these services, particularly related to communication and scheduling.
Care Approach & Staff
The care approach at Help at Home is intended to be compassionate and respectful, treating clients as family. However, reviews indicate significant issues with staff communication and responsiveness. Many caregivers report difficulties in reaching supervisors and the payroll department, which has led to frustrations regarding pay and scheduling.
Who They Serve
Help at Home serves a diverse clientele, including individuals requiring assistance with daily living and those needing support after hospital stays. While the company aims to cater to various needs, feedback suggests that both clients and caregivers have experienced challenges related to service delivery and staff support.
Service Area
Help at Home operates in Philadelphia, Pennsylvania, and aims to provide comprehensive care within this region. However, the level of service and responsiveness reported by clients and caregivers raises questions about the effectiveness of their operations in this area.
Scheduling & Availability
Scheduling appears to be a significant challenge at Help at Home, with multiple reviews highlighting issues with availability of shifts and miscommunication regarding caregiver assignments. Clients have expressed concerns about caregivers not being scheduled properly, which can disrupt essential support services.
Insurance & Billing
Concerns about billing practices are prevalent among caregivers and clients. Many have reported delays in pay and difficulties in reaching the payroll department for resolution. Some caregivers have experienced issues with pay discrepancies, leading to dissatisfaction with the company’s financial management.
What Families Say
Feedback from families and caregivers about Help at Home is mixed. While some caregivers appreciate the opportunity to make a difference in clients’ lives and feel supported by management, many others express frustration over poor communication, unprofessionalism, and issues with timely payments. These contrasting experiences suggest a need for improvement in both operational practices and staff relations.
Room for Improvement
A consistent theme in reviews is the need for better communication and responsiveness from Help at Home. Many caregivers report difficulty in reaching supervisors, which contributes to feelings of neglect regarding their concerns. Additionally, addressing the issues related to scheduling and payroll would likely enhance both caregiver and client satisfaction.
Summary
Help at Home in Philadelphia, Pennsylvania, aims to provide compassionate care and support for individuals needing assistance with daily living. Despite its mission to empower clients, the company faces significant challenges in communication, scheduling, and payroll management, which have led to dissatisfaction among caregivers and clients alike. Addressing these issues could greatly improve the overall experience for both employees and those receiving care.
