Overview
Help at Home, located in Chicago, Illinois, provides a range of in-home care services designed to support individuals in living independently and with dignity. The organization emphasizes building lasting relationships with clients based on trust and compassion. Since its inception in 1975, Help at Home has focused on delivering exceptional care primarily to Medicaid-eligible seniors and individuals with disabilities.
Services & Support
Help at Home offers assistance with daily living activities, support after hospital discharge, and community-based services. Their trained caregivers and support staff work collaboratively to ensure clients receive personalized care tailored to their unique needs. The organization aims to create meaningful moments for clients through dedicated, relationship-based care.
Care Approach & Staff
The training provided to staff is a notable aspect of Help at Home’s operations. Many reviews highlight the effectiveness of the training programs, particularly praising the instructors for their knowledge, patience, and ability to communicate complex information clearly. Trainees often mention feeling well-prepared and supported, with one trainee noting that the training made the process easy to understand and engaging. The commitment to staff development reflects the organization’s culture of caring for caregivers, which ultimately enhances client wellbeing.
Who They Serve
Help at Home serves a diverse clientele, primarily focusing on seniors and individuals with intellectual or developmental disabilities. The services are designed to empower clients to maintain their independence and live comfortably in their own homes.
Room for Improvement
Some feedback indicates challenges with communication from the company post-orientation, with a few individuals noting difficulties in reaching staff or receiving timely responses. Additionally, there are mentions of limited client availability in certain locations, which may affect service delivery.
Summary
Overall, Help at Home is dedicated to providing compassionate and reliable in-home care services in Chicago, Illinois. The organization’s strong focus on staff training and development contributes to a supportive environment for both caregivers and clients. While there are areas for improvement regarding communication and client engagement, the commitment to quality care remains a central tenet of their service philosophy.
