Overview
Help at Home, located in Mt Vernon, Illinois, provides a range of in-home care services designed to support individuals in living independently. The organization emphasizes a commitment to client care, aiming to build lasting relationships based on trust and compassion. With a focus on empowering clients, Help at Home strives to ensure that their needs are met effectively.
Services & Support
Help at Home offers assistance with activities of daily living, support following hospital discharge, and community-based services. Their trained caregivers work collaboratively with clients, providing personal care that is both compassionate and respectful. The organization aims to foster an environment where clients can enjoy meaningful moments while receiving the necessary support to maintain their independence.
Care Approach & Staff
The staff at Help at Home are described as caring and dedicated to meeting the needs of their clients. The organization emphasizes a culture of caring for both clients and caregivers, which is integral to their approach. While some reviews indicate a need for improvement in caregiver professionalism, others highlight the company’s commitment to quality care and client satisfaction.
Who They Serve
Help at Home primarily serves seniors and individuals with intellectual or developmental disabilities. Their services are tailored to meet the specific needs of these populations, ensuring that clients receive the appropriate support to live comfortably in their own homes.
What Families Say
Feedback from families presents a mixed view of Help at Home. While some clients express satisfaction with the care provided and the dedication of the staff, others have reported challenges with communication and responsiveness. Concerns have been raised regarding the availability of caregivers and the professionalism of certain staff members. However, there are also positive mentions of recent improvements in office management and a focus on client needs.
Room for Improvement
Several families have noted issues with communication, particularly regarding responsiveness to calls and inquiries. There are also mentions of delays in caregiver assignments, which can be challenging for clients who require immediate assistance. Addressing these concerns may enhance the overall experience for clients and their families.
Summary
Help at Home in Mt Vernon, Illinois, is dedicated to providing personalized in-home care to seniors and individuals with disabilities. With a focus on building trusting relationships, the organization aims to meet the diverse needs of its clients. While there are areas for improvement, particularly in communication and caregiver professionalism, many families appreciate the commitment to quality care and the compassion shown by staff.