Overview
Help at Home, located in Lafayette, Indiana, is dedicated to providing personal care and support solutions that empower clients to live independently. With a commitment to fostering lasting relationships based on honesty and trust, Help at Home aims to deliver compassionate care tailored to the unique needs of each individual. Their services cater to a range of clients, including seniors and those with disabilities, ensuring they receive the assistance they need to maintain their quality of life.
Services & Support
Help at Home offers a variety of services designed to assist clients with daily living activities, support after hospital discharge, and community-based services. Their trained caregivers work collaboratively to provide in-home personal care that enhances the well-being and independence of clients. The organization’s focus on relationship-based care is evident in their approach, aiming to create meaningful moments for those they serve.
Care Approach & Staff
The staff at Help at Home is described as friendly and dedicated, with a culture that emphasizes compassion and respect. Many caregivers have extensive experience in the field, contributing to a supportive environment for both clients and staff. However, some caregivers have noted challenges with client-to-aid matching and the availability of detailed client information, which can impact the quality of care provided.
Who They Serve
Help at Home primarily serves Medicaid-eligible seniors and individuals with intellectual or developmental disabilities. Their services are designed to help these clients remain in their homes, where they can age with dignity and respect.
Room for Improvement
Feedback from caregivers suggests that there are areas for improvement, particularly regarding the onboarding process and the communication of client information. Some caregivers reported issues with scheduling and payment, indicating a need for better organizational practices to enhance the overall experience for both staff and clients.
What Families Say
Family members have expressed satisfaction with the care provided by Help at Home. One reviewer noted their loved one looks forward to seeing their caregiver, indicating a positive relationship and trust in the care received. However, there are also concerns raised about the professionalism and organization of the service, with some families expressing disappointment in the experience.
Summary
Help at Home in Lafayette, Indiana, offers a range of personal care services aimed at supporting seniors and individuals with disabilities in living independently. While the organization is praised for its compassionate staff and dedication to client relationships, there are noted areas for improvement in client matching and operational efficiency. The overall feedback highlights both positive experiences and challenges, making it essential for families to consider these factors when evaluating care options.
