Overview
Help at Home, located in Chicago, Illinois, provides care that helps individuals live life on their terms. The organization focuses on assisting those who need help with daily activities, support after hospital stays, and community-based services to promote independent living. With a commitment to building lasting relationships based on honesty and trust, Help at Home aims to care for clients with respect and compassion, treating them as family.
Services & Support
Help at Home offers a range of services primarily aimed at Medicaid-eligible seniors and individuals with disabilities. Their trained caregivers provide in-home personal care, ensuring clients enjoy meaningful moments and great days through dedicated support. The organization emphasizes a culture of caring for caregivers, which in turn supports client well-being and independence.
Care Approach & Staff
The staff at Help at Home is described as compassionate and dedicated, with a focus on creating a supportive environment. Training programs are highlighted as beneficial, with positive feedback about the instructors and the learning experience. However, some reviews indicate issues with the availability and responsiveness of supervisors, suggesting that improvements could be made in this area to enhance overall service delivery.
Who They Serve
Help at Home primarily serves seniors and individuals with intellectual or developmental disabilities. Their services are designed to empower clients to live independently while receiving the necessary support to manage daily living activities.
Service Area
Help at Home operates within the Chicago area, focusing on providing care that is local and community-oriented. This approach allows them to cater to the specific needs of clients in their service area.
Scheduling & Availability
Clients have expressed concerns about communication and scheduling, noting difficulties in reaching staff by phone and issues with appointment management. Some families reported delays in receiving callbacks, which may affect the timely coordination of care.
What Families Say
Feedback from families indicates a mix of experiences with Help at Home. While some clients appreciate the friendly and helpful staff, others have raised concerns about the professionalism of certain supervisors and the overall customer service. Positive remarks highlight the supportive atmosphere at specific office locations, particularly in Chatham, where staff are described as wonderful and helpful.
Room for Improvement
Several reviews point to challenges with supervisor availability and responsiveness, suggesting that enhancing communication and support at the supervisory level could significantly improve client experiences. Additionally, some clients noted a need for better management of phone inquiries and scheduling processes.
Summary
Help at Home in Chicago, Illinois, is dedicated to providing compassionate in-home care for seniors and individuals with disabilities. With a focus on relationship-based support, they aim to empower clients to live independently. While many families appreciate the care and training provided by staff, there are notable areas for improvement regarding supervisor communication and overall customer service.
