Overview
Help at Home, located in Chicago, Illinois, provides a range of in-home care services aimed at helping clients live independently and comfortably. The organization emphasizes building lasting relationships with clients based on trust and respect. Their services cater primarily to seniors and individuals with intellectual or developmental disabilities, offering support for daily living activities, post-hospital care, and community-based services.
Services & Support
Help at Home offers various services designed to assist clients in their daily lives. These services include personal care, companionship, and support for activities of daily living. The organization focuses on empowering clients to maintain their independence while ensuring they receive the care needed to thrive at home.
Care Approach & Staff
The staff at Help at Home is noted for their professionalism and commitment to care. Many reviewers highlighted the informative and well-structured training provided to caregivers, with one mentioning that the training class was engaging and easy to understand. The instructors are described as friendly and supportive, ensuring that caregivers are well-prepared for their roles.
Who They Serve
Help at Home primarily serves seniors and individuals with disabilities, focusing on those who are Medicaid-eligible. The organization aims to provide compassionate care that allows clients to age in place with dignity and respect.
What Families Say
Feedback from families and caregivers indicates a generally positive experience with the staff and training programs. Reviewers praised the informative nature of the training classes and the supportive environment created by the staff. However, some concerns were raised regarding the onboarding process, with reports of delays in starting work after training completion.
Room for Improvement
While many aspects of Help at Home are positively reviewed, there are noted concerns regarding the onboarding process, including delays in orientation and communication. Some individuals expressed frustration over the time taken to begin work after training, which could be improved for a better experience.
Summary
Help at Home in Chicago, Illinois, is dedicated to providing compassionate and informative in-home care services primarily for seniors and individuals with disabilities. While the staff and training programs receive commendations, there are areas for improvement in the onboarding process. Overall, Help at Home strives to support clients in living independently and with dignity.
