Overview
Heavenly Touch Home Health Care, located in Miami, Florida, has been providing home care services for over 13 years. They offer a variety of skilled and non-skilled services to clients of all ages, including pediatrics, adults, and geriatrics. The agency emphasizes delivering care in the comfort of home rather than in a nursing facility or hospital.
Services & Support
The agency provides a range of services tailored to meet the needs of their clients. These services include both skilled and non-skilled support, ensuring that patients receive the care they require. Families have noted that the staff is generally friendly and professional, which contributes positively to the overall experience.
Care Approach & Staff
Heavenly Touch Home Health Care is described as having a compassionate approach to care. The staff, including nurses and aides, are often praised for their kindness and willingness to assist families during challenging times. However, some reviews indicate issues with reliability and communication, suggesting that while individual caregivers may be dedicated, the agency’s overall coordination can be lacking.
Who They Serve
The agency serves a diverse clientele, including pediatric, adult, and geriatric patients. Their services are designed to cater to individuals with various health needs, providing support in a familiar and comfortable environment.
Service Area
Heavenly Touch Home Health Care operates throughout Miami-Dade, Monroe, and Broward Counties, allowing them to reach a wide range of clients in the South Florida region.
Scheduling & Availability
The office is open seven days a week, with staffing coordinators available 24/7. This availability is intended to ensure that clients can receive care whenever it is needed. However, some families have reported difficulties with scheduling and the consistency of caregiver visits.
What Families Say
Reviews from families reflect a mixed experience. While some clients express gratitude for the compassionate care received, others report significant issues with service reliability and responsiveness. Concerns include missed appointments and a lack of follow-up, leading to frustration and disappointment for families relying on consistent care.
Room for Improvement
There are notable concerns regarding communication and reliability within the agency. Several families reported issues with caregivers not showing up as scheduled and difficulties in reaching the office for assistance. Improving these aspects could enhance the overall client experience.
Summary
Heavenly Touch Home Health Care offers a range of home care services in Miami, Florida, catering to patients of all ages. While many families appreciate the compassionate nature of the staff, challenges with communication and service reliability have been highlighted in reviews. Addressing these concerns could improve the agency’s reputation and client satisfaction.
