Overview
Health Force, located in Buffalo, New York, is a provider of personalized in-home senior care. They aim to assist individuals in maintaining their independence at home, offering both short-term and long-term care options. Their professional caregivers are trained and supported by a clinical team, ensuring that clients receive the necessary care tailored to their specific needs.
Services & Support
Health Force offers a range of services designed to help clients with daily living activities, chronic health management, and recovery from medical illnesses. They create personalized care plans to meet individual goals, providing peace of mind for families. The agency also includes support from social workers to help navigate any additional challenges that may arise.
Care Approach & Staff
The staff at Health Force is described by some families as compassionate and professional, with a commitment to providing quality care. However, there are mixed reviews regarding the professionalism of certain scheduling coordinators, with some clients reporting unprofessional behavior and communication issues. While many families express gratitude for the aides’ dedication, concerns have been raised about training and reliability, particularly regarding aides’ preparedness for specific client needs.
Who They Serve
Health Force serves a diverse clientele, including seniors and individuals with disabilities who require assistance with daily tasks. They cater to clients needing varying levels of care, from those who need help with daily living activities to those requiring more intensive support.
Service Area
Health Force operates in Buffalo, New York, and is focused on providing in-home care services within this region.
Scheduling & Availability
Some clients have reported challenges with scheduling, noting instances of inadequate coverage and difficulties in communication regarding service availability. There are mentions of aides being mandated to work longer hours, which has raised concerns among families about the reliability of care.
What Families Say
Reviews of Health Force reveal a split in experiences. Some families commend the agency for its caring staff and effective support, particularly praising the aides and nurses for their dedication. Others, however, express dissatisfaction with the scheduling process and the professionalism of certain staff members. Concerns about inadequate training for aides and issues with communication have also been highlighted.
Room for Improvement
Multiple reviews indicate a need for improvement in scheduling reliability and staff professionalism. Some clients have experienced unprofessional interactions and misinformation regarding service coverage, which has led to frustration and a lack of trust in the agency’s management.
Summary
Health Force in Buffalo, New York, provides in-home care services aimed at supporting clients in maintaining their independence. While many families appreciate the compassionate care offered by aides, there are significant concerns regarding scheduling, staff professionalism, and training. Families considering Health Force may want to weigh these mixed experiences as they evaluate their options for home health care.
