Overview
Health First Home Care, located in Melbourne, Florida, provides medical services and short-term assistance to individuals recovering at home. The organization aims to facilitate a smooth transition from hospital to home, offering skilled care tailored to the unique challenges of recovery.
Services & Support
Health First Home Care offers a range of services designed to support patients during their recovery. These include skilled nursing care, physical therapy, and assistance with medical needs such as feeding tubes and urinary catheters. The team collaborates with patients and their physicians to create individualized care plans that address specific recovery goals.
Care Approach & Staff
The staff at Health First Home Care includes skilled nurses, physical therapists, and social workers who are noted for their compassion and dedication. Many families have expressed appreciation for the patience and support provided by the team, particularly during challenging procedures. However, some reviews indicate variability in communication and professionalism, with certain interactions described as unhelpful or lacking empathy.
Who They Serve
Health First Home Care serves a diverse clientele, including individuals recovering from surgeries, those with chronic conditions, and elderly patients needing additional support at home. The services are designed to accommodate various medical needs as long as patients qualify with a written order from a licensed Florida doctor.
Service Area
The services provided by Health First Home Care are available in Brevard County, Florida, ensuring local access to necessary medical care for residents in the region.
Insurance & Billing
Health First Home Care accepts a variety of insurance plans, including Medicare and Health First plans. They assist families in determining their coverage options before initiating home care services, providing clarity on what is included under their specific insurance policies.
What Families Say
Feedback from families highlights a mix of experiences. While some have praised the caring and professional nature of the nursing and therapy staff, others have reported issues with communication and responsiveness, particularly regarding appointment scheduling and follow-up care. Positive experiences often emphasize the compassion and support provided during recovery, while negative reviews point to frustrations with service delivery and staff interactions.
Room for Improvement
Several reviews suggest that communication and professionalism could be enhanced. Instances of unreturned calls and perceived rudeness during initial inquiries have been noted, indicating a need for improved customer service and responsiveness to families seeking assistance.
Summary
Health First Home Care in Melbourne, Florida, offers a range of home health services aimed at supporting recovery in a comfortable environment. While many families appreciate the compassionate care provided by the nursing and therapy staff, there are noted areas for improvement in communication and service delivery. Families considering Health First Home Care should weigh these factors based on their specific needs and experiences shared by others.
