Overview
HCR Home Care, located in Rochester, New York, has been providing in-home health care services for over 40 years. The agency aims to offer compassionate and quality patient care to families in the greater Rochester area and throughout Upstate New York. With a focus on personalized services, HCR Home Care supports individuals receiving Medicare, Medicaid, or private payments.
Services & Support
HCR Home Care offers a full spectrum of home health care and social services tailored to meet the unique needs of patients in their own homes. Their services include nursing care, occupational therapy, and social work support.
Care Approach & Staff
The care team at HCR Home Care is described in mixed terms by families. While some reviews highlight the professionalism and compassion of staff, particularly in rehabilitation scenarios, others raise concerns about staff reliability and communication. Families have noted positive experiences with specific team members, who have been recognized for their thoroughness and attentiveness, especially in challenging circumstances.
Who They Serve
HCR Home Care serves a diverse population, including patients recovering from surgery, those requiring ongoing medical assistance, and individuals needing support with daily living activities. The agency aims to cater to the specific needs of each patient, although experiences can vary significantly among families.
Service Area
HCR Home Care operates primarily in the greater Rochester area and throughout Upstate New York, providing services to various communities in these regions.
Scheduling & Availability
Feedback regarding scheduling and availability has been notably inconsistent. Some families reported issues with aides not showing up for scheduled visits or providing last-minute cancellations, which has led to frustrations regarding care continuity.
What Families Say
Family experiences with HCR Home Care vary widely. Positive reviews mention compassionate staff members who provide excellent care, while negative feedback highlights issues such as neglectful behavior, poor communication, and unreliable scheduling. Some families expressed serious concerns about the impact of inadequate care on their loved ones’ health and well-being.
Room for Improvement
Several families have indicated a need for improvement in communication and reliability. Issues such as unreturned calls, inconsistency in scheduled visits, and perceived neglect have been recurring themes in reviews. Addressing these concerns could enhance the overall experience for families relying on HCR Home Care.
Summary
HCR Home Care provides a range of in-home health care services in Rochester, New York, with a focus on compassionate care. While many families have had positive experiences with individual staff members, significant concerns about scheduling, communication, and care quality persist. Prospective clients may want to consider these factors when evaluating HCR Home Care for their loved ones.
