Overview
HCR Home Care, located in Plattsburgh, New York, has been providing in-home health care services for over 40 years. The organization is certified and licensed to serve patients who receive Medicare and Medicaid benefits, as well as those using commercial insurance or paying privately. HCR Home Care aims to deliver compassionate and high-quality patient care tailored to the unique needs of individuals in their own homes.
Services & Support
HCR Home Care offers a wide range of home health care and social services designed to meet the diverse needs of families in Upstate New York. Their services include nursing visits, physical therapy, occupational therapy, and home aide support. While some families have reported positive experiences with specific services, such as physical therapy, others have faced challenges with the consistency and reliability of home aide visits.
Care Approach & Staff
The staff at HCR Home Care is described as compassionate, aiming to provide quality care to patients. However, there have been reports from families regarding the effectiveness and preparedness of certain aides. Instances of aides being unprepared or failing to fulfill their responsibilities have raised concerns about the overall care approach.
Who They Serve
HCR Home Care serves a variety of individuals, including those recovering from medical events like strokes, as well as patients requiring ongoing support at home. The organization caters to families looking for home health care solutions in the Plattsburgh area.
Room for Improvement
Feedback from families indicates that there are significant areas for improvement at HCR Home Care. Some clients have experienced missed appointments and inconsistent service delivery, particularly with home aide visits. Additionally, communication regarding scheduling appears to be a recurring issue, with reports of no-shows and lack of follow-up.
Summary
HCR Home Care has a long history of providing home health care services in Plattsburgh, New York. While the organization offers a range of services and employs compassionate staff, families have expressed concerns about the reliability and effectiveness of care, particularly regarding home aide support. Consistent communication and service delivery remain areas needing attention to enhance the overall patient experience.