Overview
Good Shepherd Home Health Services, located in Houston, Texas, provides home health care services aimed at maximizing comfort and convenience for patients in their own homes. The organization emphasizes the importance of working closely with primary physicians to deliver personal care and clinical procedures tailored to individual needs.
Services & Support
Good Shepherd Home Health Services offers a range of home health care services designed to support patients and their families. Their approach allows patients to maintain independence while receiving necessary care in the comfort of their own homes. The services include assistance from nurses, physical therapists, occupational therapists, and aides, all of whom are focused on delivering quality support.
Care Approach & Staff
Clients have reported positive experiences with the care staff, highlighting the compassion and helpfulness of individual team members such as physical therapists and nurses. However, there are concerns regarding communication and administrative support. Some families noted difficulties in reaching office staff and receiving timely responses to inquiries, which can impact the overall care experience.
Who They Serve
Good Shepherd Home Health Services primarily serves patients transitioning from hospital or rehabilitation settings back to their homes. Families looking for support for elderly relatives or those with limited mobility may find their services beneficial.
Room for Improvement
There have been multiple concerns raised about the organization’s administrative processes. Some families expressed frustration with the lack of effective communication from the office staff and the difficulty in getting adequate responses to urgent inquiries. Additionally, issues with the consistency of care, such as receiving less service than initially agreed upon, have been reported.
What Families Say
Feedback from families has been mixed. While some express gratitude for the progress their loved ones have made with the help of dedicated staff, others have voiced significant concerns about the administrative side of the service. Experiences vary widely, with some families feeling well supported and others feeling neglected, particularly in relation to communication and care continuity.
Summary
Good Shepherd Home Health Services in Houston, Texas, offers a range of home health care options aimed at enhancing patient comfort and independence. While many families appreciate the compassionate care provided by individual staff members, there are notable concerns regarding administrative communication and the consistency of service delivery. Families considering this provider might weigh these factors against the positive experiences reported by some clients.
