Overview
From the Heart Home Care, LLC, located in Greenville, South Carolina, is dedicated to providing compassionate home health care services for seniors and elderly individuals needing assistance. The agency emphasizes the importance of personalized care plans to ensure quality treatment and support, aiming to help clients maintain a healthy and fulfilling life in the comfort of their own homes.
Services & Support
From the Heart Home Care offers a range of non-medical home care services tailored to the unique needs of each client. Their services include assistance with daily living activities, companionship, and specialized care options such as diabetes care. The agency is committed to providing high-quality care that aligns with the specific requirements of clients and their families.
Care Approach & Staff
The agency prides itself on holding its caregivers to high standards and fostering a supportive environment for both clients and staff. While some reviews highlight the caring and compassionate nature of the staff, there are concerns regarding reliability and communication. Instances of caregivers not showing up as scheduled and a lack of accountability from management have been reported, indicating areas that may require improvement.
Who They Serve
From the Heart Home Care primarily serves seniors and elderly individuals in need of assistance. They aim to cater to a variety of client needs, providing tailored care plans to ensure that each individual receives the support they require. Families looking for home health care for loved ones can find services designed to enhance the quality of life for seniors.
Service Area
The agency operates in Greenville, South Carolina, and also extends its services to surrounding areas, including Anderson, Beaufort, Oconee, Pickens, and Spartanburg counties. This broader service area allows them to reach a larger client base and provide care to more families in need.
What Families Say
Feedback from families has been mixed. While some clients express satisfaction with the prompt service and the caring nature of the staff, others have reported significant issues, such as caregivers failing to show up and poor communication from the agency. These experiences suggest a disparity in service quality that potential clients should consider.
Room for Improvement
Several reviews indicate that the agency may need to enhance its communication and reliability. Families have noted difficulties in reaching the office and receiving timely responses regarding caregiver availability. Additionally, concerns about the vetting process for caregivers have been raised, particularly in instances where clients have encountered caregivers with troubling backgrounds. Addressing these issues could significantly improve client satisfaction.
Summary
In summary, From the Heart Home Care, LLC offers a range of home health care services in Greenville, South Carolina, with a focus on compassionate care for seniors. While the agency has received positive feedback regarding the dedication of its staff, there are notable concerns about reliability and communication that families should take into account when considering their services.
