Overview
First State Home Health & Hospice Care, located in Saginaw, Michigan, provides compassionate home health care and hospice services. They support patients with a range of services, including skilled and non-skilled nursing, wound care, post-surgical assistance, occupational and physical therapy, and medical social work. The organization emphasizes comfort, dignity, and quality of life for those facing serious illnesses, whether they are recovering at home or needing end-of-life support.
Services & Support
First State Home Health & Hospice Care offers a comprehensive array of services tailored to meet the needs of their patients. Their offerings include skilled nursing, which is frequently highlighted in reviews for its professionalism and responsiveness. The organization also provides non-skilled nursing, wound care, and therapeutic services such as physical and occupational therapy. Families have expressed appreciation for the personalized and respectful care provided by the team, which is dedicated to enhancing the healing process in familiar surroundings.
Care Approach & Staff
The care approach at First State is centered around compassion and responsiveness. Reviewers frequently commend the office staff for being pleasant and willing to assist with any questions. Nurses have been described as knowledgeable and professional, with particular praise for their ability to make families feel secure during challenging times. However, there are mixed experiences regarding the consistency of service, as some families reported issues with scheduling and timely visits.
Who They Serve
First State Home Health & Hospice Care serves a diverse group of patients, including those requiring hospice and palliative care, as well as individuals recovering from surgery or managing chronic conditions at home. Their commitment to providing quality care is reflected in their partnerships with other facilities and their focus on meeting the unique needs of each patient.
What Families Say
Feedback from families highlights a generally positive experience with First State Home Health & Hospice Care. Many reviewers have expressed gratitude for the compassionate care provided by the staff, noting that the nurses go above and beyond in their duties. However, some families have raised concerns about service reliability, mentioning instances of missed visits and the need to supply personal care items.
Room for Improvement
While many families commend the quality of care at First State, there are noted areas for improvement. Some reviewers reported inconsistent visit schedules, with aides not always arriving as expected or at appropriate times. Addressing these scheduling issues may enhance the overall patient experience.
Summary
First State Home Health & Hospice Care in Saginaw, Michigan, is recognized for its compassionate approach to home health and hospice services. With a dedicated team of professionals, they aim to provide personalized care that prioritizes patient comfort and dignity. While families appreciate the quality of nursing care, improvements in service consistency could further enhance their reputation and effectiveness in meeting patient needs.
