Overview
First Choice Home Health and Hospice, located in Murray, Utah, offers compassionate and personalized home health and hospice services. Since 1995, they have been dedicated to preserving and improving human life through skilled clinical care and a commitment to their patients and their families.
Services & Support
First Choice Home Health and Hospice provides a wide range of services tailored to meet the individual needs of their patients. Their offerings include nursing care, physical therapy, and occupational therapy. The skilled clinicians focus on maximizing recovery and health while minimizing pain and inconvenience. Many families have noted the effectiveness of their services, particularly after surgeries such as knee replacements, with physical therapists playing a crucial role in helping patients regain strength and confidence.
Care Approach & Staff
The care approach at First Choice emphasizes communication and collaboration with patients and their families. Staff members are frequently described as friendly, professional, and compassionate. Reviewers have highlighted the dedication of the nursing and therapy teams, who not only provide clinical care but also foster a personal connection with their patients. Families appreciate the attention to detail and the respectful manner in which care is delivered.
Who They Serve
First Choice Home Health and Hospice serves a diverse range of patients, including those recovering from surgeries, individuals with chronic health issues, and those in need of hospice care. The services are designed to support patients and their families during challenging times, ensuring that care is both comprehensive and compassionate.
Scheduling & Availability
Families have reported positive experiences regarding the scheduling and availability of services. The staff is noted for their punctuality and for providing timely communication before visits, which helps families feel prepared and supported.
Insurance & Billing
First Choice Home Health and Hospice accepts most major insurances, including Medicaid. Families have mentioned that the staff is helpful in navigating insurance processes, although some have experienced challenges with paperwork completion. Overall, the organization strives to provide clear information regarding costs and coverage.
What Families Say
Families consistently express gratitude for the care provided by First Choice, often highlighting the professionalism and kindness of the staff. Many reviews reflect a strong sense of appreciation for how the team addresses both physical and emotional needs. However, there are some concerns regarding communication from social workers, with one family mentioning a miscommunication that caused distress. Overall, the feedback is overwhelmingly positive, with many families recommending their services.
Room for Improvement
While many families have had excellent experiences, there have been isolated reports of concerns regarding communication from some staff members, particularly in sensitive situations. Ensuring consistent and careful communication may enhance the overall experience for all families.
Summary
First Choice Home Health and Hospice in Murray, Utah, is recognized for its compassionate and professional care. With a focus on personalized services and effective communication, they strive to support patients and families through various health challenges. While most feedback is positive, addressing communication issues could further improve their service delivery.
