Overview
First Choice Home Health and Hospice, located in Boise, Idaho, has been providing compassionate care to the Treasure Valley since 2004. The organization specializes in home health care, hospice services, and physical therapy, ensuring that clients receive care in the comfort of their own homes. Their mission is to “positively affect the lives we touch,” which is reflected in their commitment to quality service and patient support.
Services & Support
First Choice Home Health and Hospice offers a variety of services tailored to meet the needs of their clients. These include home health care, hospice support, and physical therapy. Families have noted the team’s professionalism and attentiveness, with many expressing gratitude for the comprehensive care provided during difficult times. The staff is described as knowledgeable and supportive, ensuring that both patients and their families feel informed and cared for throughout the process.
Care Approach & Staff
The care approach at First Choice emphasizes compassion and communication. Families have reported that the team is always ready to answer questions and provide updates on their loved one’s condition. The staff, including nurses and therapists, are frequently described as kind and attentive, going above and beyond to meet the emotional and physical needs of their patients. Many families appreciated the regular check-ins and follow-ups, which contributed to a supportive environment during challenging periods.
Who They Serve
First Choice Home Health and Hospice serves a diverse clientele, including elderly individuals requiring hospice care and those needing physical therapy. Families have expressed their satisfaction with the services provided to their loved ones, particularly highlighting the care offered to patients with chronic conditions or terminal illnesses. The organization is well-regarded for its ability to cater to the unique needs of each client, ensuring a personalized approach to care.
What Families Say
Feedback from families has been overwhelmingly positive, with many sharing heartfelt testimonials about their experiences. Clients have praised the staff for their professionalism, compassion, and dedication to providing quality care. One family noted that their father, who initially resisted help, ended up appreciating the support and kindness of the team. However, there have been isolated negative experiences, with one family expressing serious concerns regarding communication and care accuracy.
Room for Improvement
While many families have had positive experiences, there have been reports of communication issues in specific cases. One family described a distressing situation involving a miscommunication regarding a loved one’s status, which highlighted the need for consistent and clear communication among staff and families.
Summary
First Choice Home Health and Hospice in Boise, Idaho, is recognized for its compassionate and professional approach to home health and hospice care. With a focus on communication and individualized support, they strive to meet the needs of their clients and their families. Overall, the organization has garnered a strong reputation for its dedication to quality care, although some areas for improvement in communication have been noted.
