Overview
Family Resource Home Care, located in Kennewick, Washington, provides non-medical assistance designed to help clients live comfortably and independently at home. The agency focuses on enhancing the quality of life for those in need of home care services, supported by a team of dedicated caregivers.
Services & Support
Family Resource Home Care offers a range of non-medical home care services tailored to meet the individual needs of clients. Their caregivers are trained to provide compassionate support, ensuring that clients receive personalized care that enhances their independence. The agency emphasizes matching caregivers to clients based on unique preferences and needs, providing services from a few hours a week to full-time live-in care.
Care Approach & Staff
The caregivers at Family Resource Home Care are selected for their ability to provide exceptional care and build personal relationships with clients. The agency strives to create a supportive environment, and many caregivers are described as compassionate and dedicated. However, some reviews indicate that communication within the office can be challenging, with instances of disorganization and unprofessional interactions noted by both clients and caregivers.
Who They Serve
Family Resource Home Care serves clients in the Tri-Cities area, including Kennewick, Richland, and Pasco, as well as Benton and Franklin Counties. The agency caters to a diverse clientele, focusing on providing support for seniors and individuals needing assistance to maintain their independence at home.
What Families Say
Feedback about Family Resource Home Care is mixed. While many families appreciate the compassionate care provided by individual caregivers, such as the positive impact noted by clients regarding specific caregivers, there are concerns about the overall communication and professionalism of the office staff. Some families have expressed frustration with the reliability of caregiver assignments and the responsiveness of the office, highlighting a need for improvement in these areas.
Room for Improvement
Several reviews point to issues with communication and organization within the office. Families and caregivers have reported experiences of disorganization, unprofessional behavior from office staff, and a lack of reliable caregiver assignments. Addressing these concerns could enhance the overall experience for both clients and caregivers.
Summary
Family Resource Home Care in Kennewick, Washington, offers essential non-medical home care services aimed at improving clients’ quality of life. While many caregivers are praised for their dedication and compassion, the agency faces challenges related to communication and office professionalism. Families considering this agency may want to weigh the strengths of the caregivers against the noted concerns regarding the office’s operational effectiveness.
