Overview
Family Resource Home Care, located in Hillsboro, Oregon, provides non-medical assistance to help clients live comfortably and independently at home. The company emphasizes its commitment to enhancing the quality of life for those in need of home care services through dedicated caregivers. They operate with a focus on honesty and integrity, aiming to provide peace of mind to families in the Pacific Northwest.
Services & Support
Family Resource Home Care offers a range of non-medical support services designed to assist clients in their daily living needs. Their caregivers are specially selected and trained to provide compassionate care, ensuring that clients receive the best possible support. The company is dedicated to matching caregivers with clients based on their specific needs and preferences, which is a critical aspect of their service.
Care Approach & Staff
The staff at Family Resource Home Care is described as caring and helpful. Many families have noted the positive impact of their caregivers, highlighting their flexibility and willingness to go the extra mile. One family expressed gratitude for their caregiver’s cooking skills and punctuality, while another mentioned the supportive nature of the management team. However, some reviews indicate challenges with communication and staffing consistency.
Who They Serve
Family Resource Home Care serves a diverse clientele, including seniors and individuals with disabilities who require assistance in their daily lives. They focus on providing support that allows clients to maintain their independence while ensuring their safety and comfort.
Service Area
The agency proudly serves northwest Oregon, including Hillsboro, Forest Grove, Cornelius, North Plains, Banks, and across Washington and Columbia Counties. This broad service area allows them to reach families in various communities who may need home care assistance.
Scheduling & Availability
Family Resource Home Care operates 24 hours a day, 7 days a week, providing flexibility in scheduling to accommodate clients’ needs. Some families have reported positive experiences with the management’s efforts to meet their scheduling requirements.
What Families Say
Families have shared mixed experiences with Family Resource Home Care. Many praise the quality of care provided by the caregivers and the supportive office staff. Positive comments highlight the compassion and dedication of the caregivers, with specific mentions of staff members who have made significant positive impacts on clients’ lives. However, there are also concerns regarding communication and staffing issues, with some families reporting difficulties in reaching the office and inconsistent caregiver availability.
Room for Improvement
Several reviews indicate that the company could improve its communication and responsiveness. Families have expressed frustration over difficulties in reaching staff, as well as issues with caregiver coverage during emergencies or illnesses. Addressing these concerns could enhance the overall client experience.
Summary
Family Resource Home Care in Hillsboro, Oregon, provides essential non-medical support to help clients maintain their independence at home. While many families appreciate the compassionate care from their caregivers and the supportive office staff, there are notable concerns regarding communication and staffing consistency. Overall, the agency strives to match clients with suitable caregivers and is dedicated to enhancing the quality of life for those they serve.
