Overview
Family First | Tacoma, located in Tacoma, Washington, has been providing elder care services since 1989. The organization focuses on care management, home care, and licensed counseling, catering to families, government agencies, and various organizations throughout the Pacific Northwest. Recently, Villageplan was rebranded to Family First to align with its parent organization, enhancing its commitment to delivering comprehensive eldercare solutions.
Services & Support
Family First offers a range of services designed to simplify caregiving for families. Their dedicated Care Managers assess health, family dynamics, and personal objectives to create tailored care plans. Additionally, licensed counselors provide essential mental support for older adults and their caregivers. Families have noted that the organization aims to keep loved ones in their homes, adapting care as needs evolve.
Care Approach & Staff
The staff at Family First includes Accredited Care Managers, Licensed Counselors, and Home Care Experts, all of whom are committed to providing compassionate and knowledgeable care. However, experiences with caregivers have varied. While some families praised the dedication and support of their case workers, others reported issues with caregiver reliability, training, and professionalism. Concerns included unprepared caregivers and miscommunication regarding care expectations.
Who They Serve
Family First serves a diverse clientele, including elderly individuals and their families, as well as organizations such as hospitals and religious groups. The services are tailored to meet the unique needs of each client, whether they require short-term assistance or long-term care solutions.
What Families Say
Feedback from families highlights both positive and negative experiences. Many have expressed gratitude for the support and compassion shown by their Care Managers, noting how they helped navigate complex medical systems. Conversely, some families reported dissatisfaction with the reliability and professionalism of caregivers, citing issues such as tardiness and lack of training. One family mentioned that their caregiver’s behavior caused unnecessary stress and anxiety during a challenging period.
Room for Improvement
Several families have raised concerns about staff reliability and communication. Instances of caregivers arriving unprepared or not fulfilling their duties have been noted. Additionally, some families experienced difficulties with scheduling and the timely arrival of caregivers, which contributed to frustration and a lack of trust in the service.
Summary
Family First | Tacoma offers a range of elder care services designed to support families in managing the complexities of caregiving. While many families appreciate the compassionate approach of their Care Managers, challenges with caregiver reliability and professionalism have been reported. As families consider their options, it is important to weigh both the positive feedback and the areas needing improvement.
